Let me summarise the problem here - your free user community is being assumed guilty until being proven innocent, and penalised accordingly. You are requiring people with good intentions to proove that they are legitimate - often over and over, and causing unnecessary angst for all in these Covid times, and especially for elderly parents who dont understand computing, and then face thier one support line to family members being cut-off. I certainly respect your requirement to monitor for abuse of the free license, but far better to put forward you allegations and let your users refute those claims, without imposing automated penalties. Please add some humanity to the process, because at the moment it is just looking like corporate greed pure and simple.
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Same problem - I have elderly parents on both sides of the family I do remote IT support for and thanks to this stupid problem I cant. As if there isnt enough stress and drama in the world at the moment, the **bleep** clowns at Team Viewer think its a smart idea to try and force people into commercial licenses. I am happy to pay for quality systems with organisations that are respectful of their user community - as it stands I wouldnt recommend TeamViewer to ANYONE. Guess what TeamViewer - you aint the only show in town - [removed per Community Guidelines]
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