It's been a month, yet no one has responded to this message for help? I realize we are using a free version, but that doesn't make sense. I am exerpiencing the same problem and would really like it to go away. My 74 yr old aunt is completely computer illiterate. I can't even get her to press a key on her keyboard without very specific details about what the key looks like let alone the row and key placement in the row. Very frustrating. I am not a company. I don't have a logo. ??????
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