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artur_shellunts

Blizz desktop version works in the same way like TeamViewer regarding network connectivity. In a browser network stack is different and in some network configurations it may not work (for example when arbitrary UDP and TCP connections are blocked).

artur_shellunts

Hi user91, Is it always failing on Windows? Could you please send ID of a recent meeting (that you tried to join and it failed) in a private message? We will take a look on the problem. Thank you.

artur_shellunts

Hello, Blizz for iOS does not support full device screen sharing. It is only possible to share content of a document that you open in Blizz.

artur_shellunts · ‎16 Aug 2019,

Hi, Could you please collect log files with this tool https://community.teamviewer.com/t5/Knowledge-Base/Support-Collector/ta-p/35849 and send them in private message to me. You can also open support request here: https://www.blizz.com/en/submit-a-ticket/ Regards, Artur

artur_shellunts · ‎15 Aug 2019,

I see, thank you very much for explanation! Unfortunately such use case is not currently supported in Blizz but I will let our product management know about your feature request. I will also send you a private message.

artur_shellunts · ‎14 Aug 2019,

I am sorry for inconvience. Can you disable start meeting feature in Teamviewer? Also it would be interesting to know why you want to disable that function in Blizz and have ini file. For your information Blizz does not require administrative access, so any user can install Blizz (no need for portable version) and join your meeting.

artur_shellunts · ‎14 Aug 2019,

Hello, There is no such feature in Blizz - saving settings in INI. Also it is not possible to disable "start meeting" function. Artur

artur_shellunts · ‎29 Jul 2019,

Hello, Yes, you can do it. Maximum number of concurrent meetings is 3.

artur_shellunts · ‎29 Jul 2019,

To investigate the issue, we would need log files. Could you please create a ticket here (https://www.blizz.com/en/submit-a-ticket/) and attach log files? To collect log files, please use instructions from this page https://community.teamviewer.com/t5/Knowledge-Base/Support-Collector/ta-p/35849. Thank you, Artur

artur_shellunts · ‎25 Jul 2019,

Hi Giuseppe, Blizz does not support installation to your directory of choice. You can use web client http://webclient.blizz.com. It supports only joining to a conference (starting a conference is not supported from web client) and only audio and screen sharing. Regards, Artur

artur_shellunts · ‎24 Jul 2019,

Hi, there is green border over the part of screen that is shared. When you select an application, where is green border located? Was it working before?

artur_shellunts · ‎15 Jul 2019,

Hello, I am sorry for the inconvenience caused. I have sent a private message to you regarding the problem.

artur_shellunts · ‎12 Jul 2019,

Hi there, Thank you for your message. It is reproducible on our side and we will take a look on the issue.

artur_shellunts · ‎14 Jun 2019,

It depends also on monitor size of a meeting participant. But generally reducing the resolution on the presenter side should help if the text is not readable on participant side.

artur_shellunts · ‎05 Jun 2019,

Hi, The thing is that in the meeting invitation in Outlook it is showing Central European Summer Time (UTC+2) which is correct. But in Blizz, summer offset is not accounted, it is showing Central European Time (UTC+1).

artur_shellunts · ‎04 Jun 2019,

Hi Steve, Unfortunately, we don't have documented the minimum hardware requirements for HD video. In Blizz, H264 is not supported, so transcoding is needed which is CPU consuming. Maximum supported resolution is 1280x720. Regards, Artur.

artur_shellunts · ‎03 Jun 2019,

Please attach the logs in the ticket, I will find there. And DM me please the email you use in the support ticket. Thank you and sorry for the inconvenience.

artur_shellunts · ‎03 Jun 2019,

Could you please send me log files through direct message? If you paying customer I also recommend opening a ticket here: https://www.blizz.com/en/submit-a-ticket/ To collect log files please use https://community.teamviewer.com/t5/Knowledge-Base/Support-Collector/ta-p/35849

artur_shellunts · ‎31 May 2019,

Hi, what blue box do you mean? You have option to select specific application and share only its windows. You can not share arbitrary part of a screen.

artur_shellunts · ‎31 May 2019,

Hello, no, you can host only 1 meeting in the same time.

artur_shellunts · ‎31 May 2019,

Hi, By default Blizz should share only 1 screen at a time. During the meeting you can choose what screen to share or if you want to share all screen together. Click on "monitor" icon in meeting toolbar (near chat button) and you should see options there.

artur_shellunts · ‎21 May 2019,

In main Blizz window you can chat only with registered Blizz users.

artur_shellunts · ‎21 May 2019,

Hello, A meeting chat is shared with all participants in a meeting. It is not possible to send a message to 1 person in the meeting chat.

artur_shellunts · ‎17 May 2019,

Hi Tomoki2, blizztang Sorry for inconvience, but currently that feature is not planned to be implemented.

artur_shellunts · ‎15 May 2019,

Hi Julian, It is implemented like that because usually in Blizz one uses webcam that is pointed to the user. In that case it feels right when camera image is mirrored. Unfortunately there is no way to disable mirroring.

artur_shellunts · ‎15 May 2019,

Old UI is not supported anymore and may not work properly. So we recommend to use new UI. But for now it is possible to solve that particular issue. Go to Options, Meeting and enable option "Auto start screen sharing".

artur_shellunts · ‎30 Apr 2019,

Go to options and click on "Use new meeting panel", Apply.

artur_shellunts · ‎30 Apr 2019,

Click on "window close button".

artur_shellunts · ‎30 Apr 2019,

It looks like you have started a meeting (the toolbar in the left-right corner of your screenshot). Also it seems you have joined (in parallel) to another meeting (green window). And that another meeting is not started yet, so you are in "waiting room" (green window), waiting until meeting is started by someone. I hope it helps.

artur_shellunts · ‎29 Apr 2019,

This button was removed by design. You need to click the window close button (red circle, usual macOS UI) now.

artur_shellunts · ‎25 Feb 2019,

Hi, there is no Blizz version for Linux and currently there are no plans for it.

artur_shellunts · ‎05 Feb 2019,

Hi @alexcybertech This is not possible with Blizz.

artur_shellunts · ‎11 Dec 2018,

Hi NocturnL, Thank you for your message. We are working to fix the issue.

artur_shellunts · ‎28 Nov 2018,

New version 14.0.16107 is released. Please check if it works now.

artur_shellunts · ‎28 Nov 2018,

Hello, There will be a new release soon with a fix for connection issue. If it does not help, please send a message again.

artur_shellunts · ‎27 Nov 2018,

We have found the root cause. A new update will be released as soon as possible.

artur_shellunts · ‎27 Nov 2018,

I am sorry for the inconvenience. To provide further assistance, we need log files. So could you please use this tool to collect log files. It will generate a ZIP archive. And please open a ticket and attach that archive. I would appreciate if you send me a ticket ID in a private message so that I can find the ticket faster. Thank you for assistance.

artur_shellunts · ‎26 Nov 2018,

Hello, I don't have a problem using Blizz from my side. Could you please elaborate when you receive the message? When trying to start a meeting? Is it possible to log-in in Blizz? Could you also please send the exact message you receive? Thank you.

artur_shellunts · ‎26 Nov 2018,

Hello, Blizz and TeamViewer have same network layer. So please take a look at this article: https://community.teamviewer.com/t5/Knowledge-Base/Which-ports-are-used-by-TeamViewer/ta-p/4139

artur_shellunts · ‎22 Nov 2018,

Hello, Yes, you need to create 5 accounts. It can be done in a Blizz desktop application or online - https://go.blizz.com. As you have mentioned it is also possible to create a Teamviewer account and use it in Blizz.

artur_shellunts · ‎21 Nov 2018,

Currently, there are no plans to add more options for screen sharing. You can go to Blizz options and unclick "use new interface" checkbox. Then a meeting UI will be similar to a TeamViewer meeting UI and there will be a couple of additional options for screen sharing. But still, it is not possible to choose some random part of a screen. Please be informed that this is older UI and it is not supported, so there may be issues with it.

artur_shellunts · ‎21 Nov 2018,

Right, only these 2 options.

artur_shellunts · ‎21 Nov 2018,

Hello, It is possible to share a particular application. Start a meeting, click on "monitor" icon (near a chat icon at bottom of a screen), there you can select an application you want to share.

artur_shellunts · ‎17 Oct 2018,

Hi ARNBER, To close Blizz on Windows one need to go to system tray, right-click on Blizz icon and choose "Exit Blizz". After that installation should go.

artur_shellunts · ‎13 Apr 2018,

Right, AVI container is used. Regarding video codecs, session converter uses video codecs installed in a system (for Windows). So you can install additional video codecs and use them.

artur_shellunts · ‎13 Apr 2018,

Hi @muntz, it is possible to convert a recorded session to a video format. Please see this topic with the same question.

artur_shellunts · ‎22 Mar 2018,

@jontay, thank you for your message. Performance and quality of screen sharing depend on network bandwidth of a participant. Is it possible that second time your participants have joined from a place with less bandwidth? Or maybe your network conditions were different? When you say "video", do you mean sharing webcam video?

artur_shellunts · ‎22 Mar 2018,

If you disable the option "Participants can see each other", then a message from a participant will be sent only to an organizer. Be cautious, if you give a participant presenter role, then all participants will be able to see each other.

artur_shellunts · ‎22 Mar 2018,

In chat widget, a participant is able to choose to whom he wants to send a message. He can send a message only to a specific person, e.g. to presenter/organiser. See attached screenshot.

artur_shellunts · ‎13 Mar 2018,

Hello eherstad, Thank you for your message. Regarding the license problem, can you please contact our support and ask to upgrade one of your licenses so that it holds 2 Core users. Only 1 Blizz license can be activated on a company at the same time. So when you activate the second license, first one is removed from a company. Generally, a license contains several seats, that can be assigned to the company members. A "company administrator" (in Blizz) can manage license topics for all users. To do that he or she can log-in to Blizz web portal (https://go.blizz.com/logon), click on "User management", edit a user and change license there. Also, note that on "User management" page you can see a count of all license seats and a count of already assigned ones. Thanks, Artur

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