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artur_shellunts

Hi @alexcybertech This is not possible with Blizz.

artur_shellunts · ‎11 Dec 2018,

Hi NocturnL, Thank you for your message. We are working to fix the issue.

artur_shellunts · ‎28 Nov 2018,

New version 14.0.16107 is released. Please check if it works now.

artur_shellunts · ‎28 Nov 2018,

Hello, There will be a new release soon with a fix for connection issue. If it does not help, please send a message again.

artur_shellunts · ‎27 Nov 2018,

We have found the root cause. A new update will be released as soon as possible.

artur_shellunts · ‎27 Nov 2018,

I am sorry for the inconvenience. To provide further assistance, we need log files. So could you please use this tool to collect log files. It will generate a ZIP archive. And please open a ticket and attach that archive. I would appreciate if you send me a ticket ID in a private message so that I can find the ticket faster. Thank you for assistance.

artur_shellunts · ‎26 Nov 2018,

Hello, I don't have a problem using Blizz from my side. Could you please elaborate when you receive the message? When trying to start a meeting? Is it possible to log-in in Blizz? Could you also please send the exact message you receive? Thank you.

artur_shellunts · ‎26 Nov 2018,

Hello, Blizz and TeamViewer have same network layer. So please take a look at this article: https://community.teamviewer.com/t5/Knowledge-Base/Which-ports-are-used-by-TeamViewer/ta-p/4139

artur_shellunts · ‎22 Nov 2018,

Hello, Yes, you need to create 5 accounts. It can be done in a Blizz desktop application or online - https://go.blizz.com. As you have mentioned it is also possible to create a Teamviewer account and use it in Blizz.

artur_shellunts · ‎21 Nov 2018,

Currently, there are no plans to add more options for screen sharing. You can go to Blizz options and unclick "use new interface" checkbox. Then a meeting UI will be similar to a TeamViewer meeting UI and there will be a couple of additional options for screen sharing. But still, it is not possible to choose some random part of a screen. Please be informed that this is older UI and it is not supported, so there may be issues with it.

artur_shellunts · ‎21 Nov 2018,

Right, only these 2 options.

artur_shellunts · ‎21 Nov 2018,

Hello, It is possible to share a particular application. Start a meeting, click on "monitor" icon (near a chat icon at bottom of a screen), there you can select an application you want to share.

artur_shellunts · ‎17 Oct 2018,

Hi ARNBER, To close Blizz on Windows one need to go to system tray, right-click on Blizz icon and choose "Exit Blizz". After that installation should go.

artur_shellunts · ‎13 Apr 2018,

Right, AVI container is used. Regarding video codecs, session converter uses video codecs installed in a system (for Windows). So you can install additional video codecs and use them.

artur_shellunts · ‎13 Apr 2018,

Hi @muntz, it is possible to convert a recorded session to a video format. Please see this topic with the same question.

artur_shellunts · ‎22 Mar 2018,

@jontay, thank you for your message. Performance and quality of screen sharing depend on network bandwidth of a participant. Is it possible that second time your participants have joined from a place with less bandwidth? Or maybe your network conditions were different? When you say "video", do you mean sharing webcam video?

artur_shellunts · ‎22 Mar 2018,

If you disable the option "Participants can see each other", then a message from a participant will be sent only to an organizer. Be cautious, if you give a participant presenter role, then all participants will be able to see each other.

artur_shellunts · ‎22 Mar 2018,

In chat widget, a participant is able to choose to whom he wants to send a message. He can send a message only to a specific person, e.g. to presenter/organiser. See attached screenshot.

artur_shellunts · ‎13 Mar 2018,

Hello eherstad, Thank you for your message. Regarding the license problem, can you please contact our support and ask to upgrade one of your licenses so that it holds 2 Core users. Only 1 Blizz license can be activated on a company at the same time. So when you activate the second license, first one is removed from a company. Generally, a license contains several seats, that can be assigned to the company members. A "company administrator" (in Blizz) can manage license topics for all users. To do that he or she can log-in to Blizz web portal (https://go.blizz.com/logon), click on "User management", edit a user and change license there. Also, note that on "User management" page you can see a count of all license seats and a count of already assigned ones. Thanks, Artur

artur_shellunts · ‎20 Feb 2018,

As a workaround, you can use chats in Blizz for coordination. For example, you can create a group chat for a meeting and communicate there. If you and meeting participants are using Outlook for email, you can also use Blizz add-in for Outlook. It is possible to create Outlook meeting from Blizz one. And you can track participants In Outlook.

artur_shellunts · ‎20 Feb 2018,

Hello, MysteryJock Thank you for your question. But there is no such feature in Blizz. -- Artur

artur_shellunts · ‎14 Feb 2018,

Dear @jmenge, If you have not done this already, could you please go here: https://blizz.com/en/submit-a-ticket/ and submit a ticket selecting as "Reason"-> "I have a Support question". Or you can send me a private message here in the community with details of the problem. Thank you, Artur.

artur_shellunts · ‎14 Feb 2018,

Can you please share the exact version of your OS? Is it 32-bit or 64-bit version? Thank you.

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