I have worked for multipul Managed Service Providers as well as Internal IT. One feature that most of the RMM software that i have used is command line access from the software without having to login to the machine and disturb the user on the machine. Comodo / Labtech / solarwinds / screenconnect all have this abilility which opens up a world of Remote Management capabilites such as starting a task / ending a running program . Deploying software / updating software.
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