I've submitted the reset form and received the email that all has been reset, however, I still get the popup that my account has been locked and I cannot connect to the other account. I tried calling the support center and get the message to do what I've already done. I've had this issue for a week now and due to the pandemic I NEED to use this. Is there ANYONE who can help me?? Do I need to uninstall and start new accounts? Cyndi W.
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