In this video tutorial you learn how to share a group through the Management Console.
If you would like to learn more about how the permission levels differ, please read this Knowledge Base article:
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In this video tutorial you learn how to create a TeamViewer account through the Management Console:
If you would like to learn more about the TeamViewer account and how to create it through the TeamViewer software, please have a look at this Blog article or this Knowledge Base article.
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This article applies to all users in all licenses.
TeamViewer versions older than version 10 are not available for download under our download section on the website. Please be aware that we highly recommend to use the latest version as older versions are not supported and updated anymore.
If you require an older version as you might still own a license or are more likely to use a previous version, please find all available modules for older version s under the following links.
Downloads for TeamViewer 9
Downloads for TeamViewer 8
Downloads for TeamViewer 7
Downloads for TeamViewer 6
Downloads for TeamViewer 5
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This article applies to Linux users in all licenses.
With the latest release for Linux, a preview for TeamViewer Host on Linux is now available for download. With TeamViewer Host for Linux, unattended access is now possible for a variety of Linux systems.
TeamViewer Host for Linux requires at least Qt 5.2, Kernel 2.6.27 and GLIBC 2.17. Therefore, the following operating systems are supported:
Debian 8 (incl. Raspbian)
Ubuntu 14.04, Ubuntu 16.04 and derivates (e.g. Kubuntu). Please note that Ubuntu 14.04 with Unity is supported, but is not recommended.
x86 64 bit: amd64 (Intel 64/EM64T)
x86 32 bit: SSE2
armv7 32 bit: armv7 hardfloat (Raspberry Pi 2+)
Choose your package
For PC: Pick the according package depending on if your system supports 32-bit or 64-bit. If in doubt, run uname . On a 64-bit system, uname -m will print x86_64 .
For Raspberry Pi: Pick the ARM package.
Install TeamViewer Host
Usually, you can install the package by double-clicking.
Or right-clicking on it and select the package manager, e.g. Open with software installation, Open with GDebi package installer, Open with Ubuntu Software Center, or Open with QApt package installer.
If you prefer the command line, just run
apt install ./teamviewer_12.0.xxxxx_yyy.deb
Note: Please note that teamviewer and teamviewer-host cannot be installed side by side.
If you want to install teamviewer-host, teamviewer must be removed first. If you want to run teamviewer occasionaly, you can use the tar package and run it without installation.
Installation via ssh (headless mode)
After installing the package via ssh, on a machine with no monitor attached and no X server running, you have to find a way to connect.
You could set a password and get your TeamViewer ID via command line, but the recommended way is to assign the device to your account. To do this, run setup.
Installation of updates
During installation, TeamViewer adds a repository to your system.
Therefore, updates will automatically be available to you, and installed together with your system updates.
Some background information about the repository
TeamViewer adds the file /apt/sources.list.d/teamviewer.list which contains information about the repository.
Also, TeamViewer adds the signature key of the repository to your system, so that the repository is trusted.
If you wanted to, you could manually install the repository be copying the teamviewer.list to the appropriate place and add the key by running
wget -O - https://download.teamviewer.com/download/linux/signature/TeamViewer2017.asc | apt-key add -
The repository file can be altered, but we strongly recommended to not do it manually.
to see the available options for the repository.
It allows you to choose only stable releases, omitting preview and beta versions.
Please note that this currently has no effect, as currently all releases are previews (and are published in both groups).
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This article applies to all platforms and users in Premium or Corporate licenses.
Use channel groups to assign the TeamViewer channels of your license to users from your company profile. There are various use cases to bundle your use your company's TeamViewer channels into groups:
Bundle single TeamViewer channels and assign them to the respective users.
Reserve one or more TeamViewer channels for specific users.
Define how your license and the corresponding channels are used and by whom.
Receive a notification, if the channel limit is reached and no connections can be established.
Manage TeamViewer channels of your company's licenses.
Example: You want to ensure that your IT support can always establish a connection. Do this by creating a channel group "IT support" and assign all support staff. They can use the selected number of channels at any time, regardless of the further use of your license.
Create a channel group
In a channel group, you can provide the assigned users with a number of channels limited by your license.
To create a channel group, choose one of the following:
In the company administration 1 under General, click the ⚙ icon 2 followed by Create a channel group 3 at the desired license. Create a channel group within the company administration.
Click Manage license in a user's profile. Then click the ⚙ icon and select Create channel group at the desired license.
Options of a channel group
For a channel group, it is mandatory to define a number of channels that can be used by the assigned users. The number of selected number of channels is then reserved for the selected users.
Create channel group.
Enter any name for the channel group in the text field.
Number of channels
Specify how many channels are available to the channel group.
Assign users to the group who are allowed to use the channels of the channel group.
Select users who will receive an email notification as soon as the specified number of channels prevents further parallel connection (channel limit).
Delete a channel group
If not needed any more, you can delete a channel group and make the reserved channels available for all licensed users again.
To delete a channel group, follow these steps:
In the company administration 1 under General, click the ✏ icon 2 followed by Delete at the desired channel group. Delete channel group.
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This article is only applicable to the windows operating system and all licenses.
TeamViewer has a built in VPN service that allows you to connect to a device to share windows file shares and to share printers.
What does VPN mean?
Virtual private network (VPN) is a network technology that seamlessly extends an intranet and its resources across the globe using public networks such as the Internet.
This is achieved by creation of a secure data tunnel or virtual point-to-point access between the host and the client. Once the connection is established, data is sent and received with the same security, functionality and management policies as if the systems were in the same network location.
The way TeamViewer VPN works
TeamViewer VPN is an one-to-one connection between two computers. TeamViewer will use a TeamViewer connection (handled as remote connection) to establish a VPN with IP-addresses which are addicted to the involved TeamViewer IDs.
The VPN service is not like your standard VPN, for example Private Internet Access (PIA).
Our service acts more like a VLAN as the machines are placed into a virtual private network so that the devices think they are in the same network. Whereas, PIA takes your traffic and forwards it from the country server that you are connected to.
For the VPN to work, a VPN driver must be installed on both sides and can either be started during a remote control connection or on its own from within the TeamViewer settings.
When you would need TeamViewer VPN
Here are some example use cases for which TeamViewer VPN can be used:
Print documents on an enabled printer connected to the remote computer.
Run applications locally on your machine that accesses a remote database by setting up a VPN connection to the remote database server (e. g., for home office).
Give external participants access to devices (e. g. hard drives or USB sticks) connected to the remote computer.
VPN dialog box options
Once you are connected to the remote computer via VPN, within this VPN TeamViewer window, the VPN-TeamViewer dialog box will open up.
Set up TeamViewer VPN with the following options:
In the case of multiple simultaneous VPN connections, you can select the required connection from the Active VPN Connection drop-down list . The details and available actions for this connection are displayed in the dialog box.
Click the Close connection button to close the selected connection.
The Status area shows the assigned VPN IP addresses of both computers. Once assigned, the VPN IP address will stay the same. The amount of data transmitted is also shown.
The Share files via Explorer button opens Windows Explorer, giving you access to the remote file system. If folders on the remote computer are shared via the local network, you will be able to access them and delete, copy or move files as needed. Please note that you may need to authenticate yourself on the remote computer.
The Test ping button sends a ping signal to the remote computer. This lets you check whether a connection has been established successfully.
Note: You do not need a VPN connection to control your partner's computer remotely or transfer files using TeamViewer.
Note: If you connect your local computer to the remote computer via TeamViewer VPN, only those two computers will be linked together in a virtual private network. No other computers in the LAN of either computer will be accessible.
Note: In case the TeamViewer VPN driver is not yet installed, the VPN option button is not visible within the main TeamViewer window!
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This article applies to Windows users in all licenses.
Having a license with one or more channels gives you the possibility to make one ore more simultaneous TeamViewer connections to your partners. The number of channels refers to the number of devices, which can initialize a session concurrently.
No channel available
If all of your channels are in use, no further device can establish a new connection until one of the devices ends its running sessions.
In cases where a team member forgot to close a session the channel will be used until the session will be ended (manually or automatically).
Determine inactive sessions automatically
To avoid that inactive sessions are blocking channels of your license, making it impossible to establish further TeamViewer connections, you can set up each client for timing out inactive sessions.
After a selected time, outgoing connections from the device will be determined, if they are inactive (no interaction with the remote device).
You can find this setting in the advanced TeamViewer options and it is called Timing out inactive session.
Open up Menu > Options > Advanced > Advanced settings for connections to other computers.
Select a time period after which an outgoing remote control session is automatically terminated if there is no interaction in the defined period.
Determine inactive TeamViewer connections.
Hint: You can enforce or assign this setting using a TeamViewer Settings Policy for all the devices used with your license. For more information, please have a look at the article about TeamViewer Settings Policies.
Forgetting about a connection
If one of your team members forgot to close a session, the TeamViewer app will close this inactive session after the pre-defined time automatically.
This feature will ensure, that your TeamViewer channels are available whenever no activity takes place.
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When you see one of the dialogs below, a TeamViewer algorithm has detected intensive usage that appears to be in a commercial environment:
Commercial use suspected
Commercial use detected
Please contact our sales department to find out how your company can benefit from using TeamViewer.
There can be cases where TeamViewer incorrectly detects commercial use and limits your connectivity even though you don't violate the license conditions. In such cases we can investigate and unblock the software for you. If you believe you use TeamViewer exclusively for private purposes, please contact us through this form.
You can find more info on this topic here.
Note: This is the only way we can assist you with this issue!
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When you see the dialog as seen below, this means that TeamViewer was installed on a machine and you chose commercial or both upon installation to classify your intended usage. Alternatively your machine runs a Windows Server operating system, classifying usage as commercial automatically.
Please contact our sales department to find out how your company can benefit from using TeamViewer!
TeamViewer Trial expired
If you believe that you installed TeamViewer and chose commercial or both accidentally, and you are really only using TeamViewer for personal, non-commercial use, then we may be able to remove the trial period for you so that TeamViewer reverts back to the free version. Please use this form to request this.
Note. This is the only way we can assist you with this issue!
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This article applies to all users in all licenses.
Blizz is TeamViewer's new solution for meetings, presentations, and teamwork.
Equipped with proven functionality, blizz is a slim and simple solution for anyone who would like to share information with other people easily and safely, regardless of whether from home or from the road.
Blizz is free of charge for private use.
For private use, the following functions are available immediately free of charge and without registration:
Hold meetings spontaneously
Conduct video conferences
Chat with contacts
Manage contact list
If you create an account, the following functions will also be available to you:
Synchronize data about different devices automatically
Get personal meeting ID
For commercial use, you can choose from among three subscription models:
These differ in their functional scope and the number of possible participants in a blizz meeting.
For additional information about the differences in the subscription models, please visit https://blizz.com/en#license-overview.
The price depends on the package selected and the payment terms (annual/monthly).
For current prices, please visit: https://blizz.com/en#license-overview
Visit the blizz Community to receive support and answers to your questions.
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The TeamViewer Portable module is for the on-the-go tech who needs access from any machine they are using. TeamViewer Portable is providing the same dunctionality as the TeamViewer full version - but enable to have the your TeamViewer installations (incl. settings and license) move with you on an USB stick or according.
TeamViewer Portable can be downloaded from our website under www.teamviewer.com > Download > TeamViewer > TeamViewer Portable or under https://download.teamviewer.com/download/TeamViewerPortable.zip
Add license information to TeamViewer Portable
For commercial use of TeamViewer Portable, the following licenses are required:
TeamViewer Premium license
TeamViewer Corporate license
To license TeamViewer Portable, edit the file TeamViewer.ini file (found in the root folder) and replace the dummy license keyin the License section with your own license key.
Apply settings from installed version
You also have the ability to apply settings to the portable version from a full version by exporting them from your installed full version at your workstation.
To apply settings to TeamViewer portable, follow these steps:
Change the value of the importsetting variable in the TeamViewer.ini to 1.
Open the settings of the installed full version under Menu > Options > Advanced and select to Export settings for TeamViewer Portable.
Save the exported file to the root folder of TeamViewer Portable (where the TeamViewer.ini is stored).
TeamViewer Portable is now ready to support you to connect from where ever you go.
If you have more questions please have a look at the included readme file in the root folder of TeamViewer Portable.
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Help Friends and Family with Computer Problems
Are you the go-to person when friends and family have computer problems? Are you too far away or don't have time to just stop by? If so, then TeamViewer is the perfect solution for your personal computer support.
With TeamViewer, you can connect to your friends' and family members' computers anytime, using your technical expertise to help them solve questions and problems. The days of trying to solve problems over the phone are gone. Solve the problem yourself as if you were sitting directly in front of their computer.
For Personal Support, use the TeamViewer Full Version software. This way, you can help your family and friends set up their computers or solve other questions and problems, anytime, anywhere.
Features for personal computer support:
Screen Sharing: work on your work computer as if you were sitting right in front of it. TeamViewer shares the computer's screen on your home computer, allowing you to work from home easily and intuitively.
File Sharing: copy files from your computer to a friend's computer, or vice versa. This way, you can do things like install a printer driver or save log files.
Multimedia Functions: use chat, VoIP, phone, or webcam video sharing to communicate with each other. Give tips or answer questions as they arise.
Multi-Platform: TeamViewer is available for all common computer platforms as well as Android and iOS. This enables platform-comprehensive support, independent of the system you're using.
How it Works
To begin computer support:
On your friends' and family members' computers
Ask your friend or family member to install the TeamViewer Full Version in their computer.
Ask your friend or family member to share their TeamViewer ID and password.
You can connect to your friend's or family member's computer.
On your computer
Install the TeamViewer full version software.
On your computer, enter the TeamViewer ID of your friend or family member under the heading "Control Remote Computer".
Click the "Connect to partner" button.
Enter the TeamViewer password of your friend or family member.
You can work on that computer as if you were sitting directly in front of it.
Tip: If you are logged in to your Computers & Contacts list during the connection, you will be asked whether you would like to add that computer to your list. If you select this option, you will be able to connect fastest the next time.
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In Computers & Contacts, you can centrally manage computer and contact data of TeamViewer connection partners. You can see at a glance which computer or contact is available and you can start a meeting directly.
Computers & Contacts also offers other useful functions similar to an instant messenger. The Computers & Contacts list is linked to your TeamViewer account. This means that your contact information is not tied to a specific computer but is stored in a central location. This lets you access your contacts from any computer running TeamViewer
How can I assign a name to a TeamViewer ID?
To avoid having to remember the TeamViewer IDs and passwords of connection partners, they can be conveniently managed in the Computers & Contacts list. Each TeamViewer ID can be assigned an alias which can then be arranged in different groups. A login to the Computers & Contacts list within the TeamViewer account is possible from anywhere (software, web application, mobile apps). To create a TeamViewer account, please proceed as follows:
Under https://www.teamviewer.com/en/res/pdf/first-steps-computers-and-contacts-en.pdf, you will find brief instructions on how to create your account.
After successfully creating an account, you will receive an email from us with a validation link. Please activate your account within 9 days by clicking on this link.
What are the advantages of the Computers & contacts list?
Computers & Contacts offers the following advantages:
See your computers and contacts online.
Quickly set up a connection without the need to enter connection information.
Access and manage your computers and contacts from anywhere in the world.
Send messages to your contacts using the Group Chat, Offline Messages or blacklist contacts for chat.
Manage computers and contacts in groups and add your own notes to them.
Predefine connection settings for individual computers, contacts and groups.
Set your own availability status.
Remote monitoring for your computers.
Connect directly to partners via service cases.
Video calls with up to 10 persons.
Personal and professional presentation with profile pictures.
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A black screen on the remote machine can have several reasons. Most of the cases it is due to the fact that
the TeamViewer service is not running correctly,
the connection is to a monitor-less computer or
there is something interfering/blocking the communication of TeamViewer.
In most cases you can already solve this problem by updating both sides of the connection to the newest release available within your major version.
In addition, there are following approaches:
restart the remote PC
completely close the remote TeamViewer including restarting the TeamViewer service (Start > run > services.msc)
A black screen also appears, if there is an active RDP (Windows Remote Desktop) session on the remote Computer with the RDP window currently being minimized. For a minimized RDP window the whole desktop is being minimized. Therefore, there is no possibility for TeamViewer to grab the screen of the remote computer.
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The TeamViewer Management Console is a web-based management platform for intuitively managing your TeamViewer contacts and logging TeamViewer connections.
In addition, the TeamViewer Management Console provides extensive functions for managing several TeamViewer accounts and managing them through an administrative account (company profile).
The TeamViewer Management Console can be reached via the Internet using a web browser – as a result, it can be called up independently of the operating system. A local database or Microsoft SQL server are not necessary.
The login for our TeamViewer Management Console can be found on the right top of our website under Login .
Alternatively, you can directly open up the website http://login.teamviewer.com or navigate via the TeamViewer fullversion. Please choose the Computers & Contacts tab and click on the icon with the 3 lines:
Afterwards you can enter your login credentials. If you do not have set up an account yet, please do so now under Sign Up . When logged in, please do not forget to activate your license under Edit profile .
Some functions of the TeamViewer Management Console, such as user management and connection report, are available only in conjunction with a TeamViewer license and a company profile.
However, the basic functions for connection, account and computer & contact management are available to all users.
Use the TeamViewer Management Console for some of the following tasks:
Centralized management of multiple TeamViewer accounts at a company level using the User management.
Customized TeamViewer modules with your logo, colors and texts to fit your corporate identity.
Configure setting policies for TeamViewer installed your devices from one location.
Management of customer's support requests, similar to a ticket system.
Logging TeamViewer connections for billing purposes or similar tasks.
Monitoring and tracking of your devices to improve the fault-free operation of your computers and devices.
TeamViewer connections out of the web browser or completely within the browser.
Management of TeamViewer contacts and computers.
Developing own plug-ins, add-ons and scripts for integration into own systems using the TeamViewer API or SDK.
Note: To be able to use the TeamViewer Management Console, you need a TeamViewer account.
Hint: Find a detailed description in the Manual for the Management Console.
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