Hello! Thank you for your quick reply. 1.) Do you have a documentation of how to integreate exchange server into ServiceCamp? 2.) Thank you! Great Idea. We've activated the check box... Currently we only use TV-Host on our client systems. We cannot use the full version with all the great TV functions (i.e. Chat, Meeting or AdHoc TV Session via ServiceCamp), due to the "complicated" 2-Factor login. For "non-tech-users" it is to "hard to understand" how to login and activate the Account ;-) They also often change the devices and would have to start again with trusted device stuff... A full active directory support with single sign on would be awesome... ;-) 3.) We really like the auto-mail closing function and will keep it. In this case, the user will get a reply with "closing note" and then a second auto-mail with "ticket closed". It's not that big deal. 4.) There is a possibility to create own Ticket-Fields: Would be great, if we could use this fields as a variable in the auto-mails: 5.) We can wait ;-) And looking forward for this.
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