to put it in perspective? We still face problems accessing some machine, have to use **Third Party Product** to access - we are talking here about a professional - not cheap program - now monthly service on which people rely... the reputation and trust is vanishing. How to explain to clients - oh we have to use another remote access software and we have to do the settings again etc... noone will pay this - we as clients of teamviewer rely on the service and a simple sorry or a supporter on the phone does not do it. How can it be that the management console is not able to export a list of id's? In the mentioned post of 'putting it into perspective' you talk about M... software suite... there I can make backups of the installation, save everything - if an update kills something I just can go back... but with teamviewer I don't have a backup function. The comparison is not really valid, anyway why compare to 'worse' scenarios, that doesn not make the situation better. Fact is that a lot of professionals have lost lots of time and money due to this incident and most of us will offer our clients something for the hassle respectively not charge for the surplus hours involved. What is teamviewer offering us for the loss? I don't see any official statement for what really happened and what is still going on and I have a lot of colleagues facing still the same problem that some machines are suddenly not available. I repeat myself, but this is just not acceptable.
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It is absolutely inaceptabel what TeamViewer did. The last weeks we had so much trouble because of that. So many unasigned ID's, it took hours to reasign back, but all notes, password etc are gone. Not to talk to a lot of we have to reasign completely as many said here before no one will pay for that and trust of clients is lost! No official statement. We pay enough for professional service that at least there should be a solution, a backup list at least. Did anyone get any official feedback from teamviewer?
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