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Dashboard
A dashboard is typically the index page for a website and it is the first thing that a user sees after they sign in. Here, it consists of side panels, a navigation menu, shortcuts to solutions, and tiles displaying ongoing calls and service requests. By clicking on New Workflow, the user can instantly start working on a…
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Dashboard
xAssist enables a remote Frontline Expert to see exactly what the on-site Frontline Worker is seeing. It also allows the expert to provide instant, targeted feedback; and instructions by video, audio, text, markers, and document sharing. xAssist Dashboard shows the current information regarding your calls (ongoing,…
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Task List
xInspect is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Task List
xMake is used for managing and assigning tasks to users and teams. Doing so, the solution allows you to create, delete, or export specific tasks. A task can be understood as a workflow. When assigned to a user, it will appear in the user's personal task list under "My Tasks". If assigned to a team, each team member will…
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Incoming and Outgoing Calls
Accepting or rejecting incoming calls Before you make a call it may be helpful to understand the various user types: Web User: A registered user logged in to FCC via the web browser Guest User: An unregistered user invited through email, SMS message or invite link Device User: A registered user in the call via smart…
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Home Screen
What is Frontline Creator? In Frontline, all tasks are modelled as workflows. Each workflow begins with a pre-defined start step and progresses through subsequent steps that are linked by transitions, leading to an end step. Frontline Creator is the workflow editor to help users easily create and customize these workflows.…
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Introduction
The Administration section grants users the ability to configure and manage different sections of Frontline Command Center. These configurations include the management of users, teams and devices as well as the assignment of roles and permissions. Each section is described in detail on the following pages. Note: The…
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Introduction
What is AiStudio? With AiStudio anyone can create a project, collect data and train a machine-learning model without the need to have any coding experience. Designed to simplify the data collection, training, and testing processes for creating machine learning models, AiStudio has an easy-to-follow visual wizard that…
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Introduction
The Vision Picking Workflow is a configurable workflow for different picking scenarios. It comprises various components that can be configured by Creator users according to the respective picking environment and can be readily deploy a working solution. As there are many configuration options, it is possible to adjust the…
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Call History
Call History provides a list of previous calls along with the call details. The control elements of Call History are: Create Service Report: Allows the user to create a Service Report. Export: Allows the user to export specific or all call logs. Delete: Deletes the chosen call log from the call history (if the user has the…
