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Prerequisites
The above image showcases different installation options for on-premise setups. Frontline Command Center (FCC), Database, and Keycloak are self-hosted and are considered the central components of the Frontline system environment. The License Server is in the Frontline Cloud and a connection to FCC must be ensured. Some…
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Installation Guide
Frontline Command Center (FCC), Database, and Keycloak are self-hosted and are considered the central components of the Frontline system environment. All customer sensitive data is hosted in the self-hosted database and on the VM local storage. Installation on an Ubuntu system Database 1. Install Maria DB following the…
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Configuration
Automatic Chat Translation The xAssist chat functionality has a feature that automatically converts all incoming messages sent in another language, into a user's preferred language choice. To set up the Auto-Translation of messages, the following configurations are required:…
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Configuration Properties
Full Overview ## Frontline Command Center Configuration # This label is displayed on most of the websites in the header. e.g. 'My Company' xserver.label=Frontline # system badge (bottom right corner) xserver.systemBadge=true xserver.systemBadgeText=Please Configure # show eu law cookie consent info…
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Updating
Having a backup file is one of the most important steps. It is a good idea to have a working backup in case something goes wrong. Therefore, database and Frontline Home back-ups are required before the update. Database Back-Up To back up the database: Linux system users can use mysqldump. Windows systems users can use…