回复： 正在连接至......正在显示初始化参数，换台电脑可以连

PaulGeorge

您好。

我暂时无法去被连接设备所在的实验室，我可以操作远程更新被连接设备TeamViewer 软件版本，但是我担心更新过程中，软件重新安装的时候，连接就断了，这样之后就再也连不上了。

而且我尝试过其他电脑去连接，发现可以成功，因此我猜测应该不是双方TeamViewer 软件版本或是网络的问题。

不知这时候该如何解决......

PaulGeorge

情况是这样的：

假设我是A，原本可以正常连接B，但是自从C连接过B几次之后，A就一直连接不上B，显示正在连接......，并且A换过几台电脑，几个网络，还是连接不上B。

但是C依然可以连接上B。

注：A和C的电脑都是windows下最新版本teamviewer，B是linux下15.1版本teamviewer

请问可能是什么原因？

日志文件如下：

2020/05/25 11:01:00.140 2607 **Please do not post TeamViewer IDs**81824 G501 ProcessControlBase[4]::ProcessConnected: Process pid 2989 in session 501 connected
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**04608 D501!! SessionManagerDesktop::SessionTerminate: no session with ID=-**Please do not post TeamViewer IDs**, aborting logins
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**04608 D501 Connection incoming, sessionID = **Please do not post TeamViewer IDs**
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**04608 D501 CParticipantManagerBase::SetMyParticipantIdentifier(): pid=[**Please do not post TeamViewer IDs**,**Please do not post TeamViewer IDs**]
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**60640 D501 CLogin::run()
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**04608 D501 IpcRouterClock: received router time: 20200525T030100.056656
2020/05/25 11:01:00.141 2989 **Please do not post TeamViewer IDs**60640 D501 CLogin::NegotiateVersionServer()
2020/05/25 11:01:00.141 2607 **Please do not post TeamViewer IDs**62368 G501 LegacyDataCmdSender[6]::SendAllData(): encryption not ready!
2020/05/25 11:01:00.205 2607 **Please do not post TeamViewer IDs**52640 G501 Negotiating session encryption: client handshake received
2020/05/25 11:01:00.206 2607 **Please do not post TeamViewer IDs**52640 G501 Negotiating session encryption: client handshake received
2020/05/25 11:01:00.214 2607 **Please do not post TeamViewer IDs**52640 G501 Negotiating session encryption: server handshake sent, encryption established with AES key length 256
2020/05/25 11:01:00.214 2607 **Please do not post TeamViewer IDs**52640 G501 NegotiateEncryptionV2::CreateEncryption: handshake successful, local fingerprint: SHA256:DPSc8nJ7PHoWUOeVnCfeFvwhjTT6LgyQIEJSIFj13zk, remote fingerprint SHA256:XHelH/Z8R6UniPFee8N1KmxwsI2atoPrG3SBSUCbzYM
2020/05/25 11:01:01.444 2989 **Please do not post TeamViewer IDs**60640 D501 CLoginServer::CheckIfConnectionIsAllowed()
2020/05/25 11:01:01.444 2607 **Please do not post TeamViewer IDs**81824 G501 MainWindowIPCUIModel::HandleMainWindowCmd: LegalityCheck
2020/05/25 11:01:01.445 2989 **Please do not post TeamViewer IDs**60640 D501 LoginServer::runServer: using condition set: {}
2020/05/25 11:01:01.445 2989 **Please do not post TeamViewer IDs**60640 D501 CLoginServer::AuthenticateServer()
2020/05/25 11:01:01.447 2607 **Please do not post TeamViewer IDs**52640 G501 AuthenticationBlocker::Allocate: allocate ok for DyngateID **Please do not post TeamViewer IDs**, attempt number 1
2020/05/25 11:01:03.491 2607 **Please do not post TeamViewer IDs**18400 G501 Carrier[6]::CmdEndSession(): Received CMD_ENDSESSION with reason: LoginFailed
2020/05/25 11:01:03.529 2607 **Please do not post TeamViewer IDs**52640 G501! Carrier[6]::EndCarrierInternal: Discarded 1 commands, ClientID **Please do not post TeamViewer IDs**, ShutdownGracefully 1, SessionType_RoutingSession
2020/05/25 11:01:03.529 2607 **Please do not post TeamViewer IDs**52640 G501 ConnectionGuard: no restrictions
2020/05/25 11:01:03.530 2989 **Please do not post TeamViewer IDs**94880 D501!! SessionManagerDesktop::SessionTerminate: no session with ID=**Please do not post TeamViewer IDs**, aborting logins
2020/05/25 11:01:03.530 2989 **Please do not post TeamViewer IDs**60640 D501!! CLogin::RunAuthenticationMethod(): reading inCmd failed, cancelling authentication
2020/05/25 11:01:03.530 2607 **Please do not post TeamViewer IDs**52640 G501 SessionStatistics[6] Session to **Please do not post TeamViewer IDs** ended. Estimated capacity=2500kBit/s, Latency=0ms
2020/05/25 11:01:03.530 2989 **Please do not post TeamViewer IDs**60640 D501 CLoginServer::runServer: AuthenticateServer failed, result=0
2020/05/25 11:01:03.530 2989 **Please do not post TeamViewer IDs**60640 D501 CLogin::run() leave
2020/05/25 11:01:03.530 2607 **Please do not post TeamViewer IDs**52640 G501 DesktopProcessControl::StopDesktopProcess terminate process 2989 in session 501
2020/05/25 11:01:03.530 2607 **Please do not post TeamViewer IDs**52640 G501 InterProcessNetwork::TerminateProcessInSession session=501, ptype=4
2020/05/25 11:01:03.530 2989 **Please do not post TeamViewer IDs**04608 D501 Received Control_TerminateProcess
2020/05/25 11:01:03.531 2989 **Please do not post TeamViewer IDs** D501 TVUserSessionSwitchHandler dealloc (NSWorkspaceSession)
2020/05/25 11:01:03.531 2989 **Please do not post TeamViewer IDs** D501 UnRegisterSessionEvents (NSWorkspaceSession)
2020/05/25 11:01:03.531 2989 **Please do not post TeamViewer IDs** D501 interprocessbase::SecureNetwork destroyed
2020/05/25 11:01:03.531 2989 **Please do not post TeamViewer IDs** D501 InterProcessBase::ShutdownIPC: Shutdown IPC
2020/05/25 11:01:03.531 2607 **Please do not post TeamViewer IDs**89216 G501 InterProcessNetwork: Received DisconnectIPC from processID 2989 (ProcessType: 4 in Session 501) with reason 4
2020/05/25 11:01:03.532 2607 **Please do not post TeamViewer IDs**89216 G501 DesktopProcessControl::ProcessDisconnected: terminating process pid 2989 in session 501 disconnected
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501 TcpProcessConnector::HandleRead(): Socket gracefully closed (PID=2607)
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501 TcpProcessConnector::CloseConnection(): PID=2607
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501 InterProcessBase::EventFunctionInternal(): IPC-Connection Closed
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501 TcpProcessConnector::CloseConnection(): PID=2607
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501 TcpProcessConnector::CloseConnection(): Shutdown socket returned error 57: Socket is not connected
2020/05/25 11:01:03.532 2989 **Please do not post TeamViewer IDs**41184 D501!! TcpProcessConnector::CloseConnection(): Shutdown socket returned error 9: Bad file descriptor
2020/05/25 11:01:03.532 2607 **Please do not post TeamViewer IDs**18400 G501 TcpProcessConnector::HandleRead(): Socket gracefully closed (PID=2989)
2020/05/25 11:01:03.532 2607 **Please do not post TeamViewer IDs**18400 G501 TcpProcessConnector::CloseConnection(): PID=2989
2020/05/25 11:01:03.532 2607 **Please do not post TeamViewer IDs**18400 G501 InterProcessNetwork::ProcessDisconnected(): ConnectionClosed session=501 ptype=4
2020/05/25 11:01:03.532 2607 **Please do not post TeamViewer IDs**18400 G501 TcpProcessConnector::CloseConnection(): Shutdown socket returned error 57: Socket is not connected

Ying_Q

@PaulGeorge 您好，

感谢您的留言。

十分抱歉，社区管理员无法协助查看日志文件。

请您查看 - TeamViewer 支持的操作系统 并确认所使用的 TeamViewer 软件版本的兼容性。

同时，请您尝试将双方设备的 TeamViewer 后台服务重启后再次进行连接。 

多谢您的理解和合作。

Ying_Q