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AI features now enabled by default and new in‑session controls for Session Insights
Hi all, We’re making it easier to use TeamViewer’s AI capabilities and give you more control during remote sessions. What’s new AI features are enabled by default for your company. You can turn them off anytime in Admin settings → TeamViewer AI. In Session Insights, the default setting for outgoing connections is set to…
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Stopping active servicing for older Windows versions
Hi all, We would like to announce that as of 29 April 2025, TeamViewer will no longer actively service Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 operating systems. The main driver for this has been the announcement by boost.org (boost libraries for C++) that…
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End of support for TeamViewer versions 11 and 12
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
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I can't connect to my personal Mac device
Hello, Since installing TeamViewer on my Mac, I haven't been able to access it. I can connect, but I get stuck on the Mac's lock screen. I enter my password, and it says it's incorrect. If I access it from the Mac itself, I can log in with the same password. My Mac account password has six numeric characters, so it doesn't…
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Why Can't I Connect My License to My Account?
I'm beyond frustrated. I've used TV for many years without issue. Now all of a sudden my license doesn't show up and it thinks I only have the free version. Reached out to support and all they send me is the same stuff that shows up on knowledge base, but nowhere does it ask me to activate my license. I knew it was…
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unable to migrate device
I'm unable to migrate the device; it's giving an error Pending devices1 devices didn't migrate yet. Please make sure these devices are online so that the migration can be completed. The device is online, TeamViewer is running, and I'm using the same device for migration. Please help resolve this issue.
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Introducing the new TeamViewer Tensor user interface
With this update, TeamViewer Tensor admins now have the flexibility to explore the new user interface directly from their desktop client. A dedicated toggle will allow you to switch between the old and the new interface at any time, making it easier to evaluate the updated experience firsthand and understand how it can…
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TeamViewer Host Automatic Device Assignment
Hello, we are struggling to get the devices to automatically register and be assigend to the company. We have created a TeamViewer Host in the new Admin Portal via Custom Modules and downloaded the MSI. We then tried to manually install the msi with the CUSTOMCONFIGID via powershell and also via Intune. The installation of…
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Cannot Add Another Device
When I add a new device, and then try to connect to it, I get the attached error message. Though it is a free account, I use rarely, but those times that I do use it, I fully need to. There is NO company name or logo associated with my account whatsoever, so I am at a loss. Many thanks in advance.
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Bug: Device groups not loading on startup (Shows "Unknown" folder) - Resolves after reopening
Hi everyone, I'm experiencing an annoying glitch with my TeamViewer desktop client regarding my device groups. The Issue: When I turn on my computer and TeamViewer launches on startup, it fails to load my actual device folders. Instead, under "All Groups," it only displays a single folder named "Unknown" with a…
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Remote access to China From Korea
Hello Team, This is Aditya. Recently, I have installed my astronomical equipment in the Remote Observatory in China. I live in South Korea. So, I need to use my PC remotely every day to start the imaging session and then disconnect. Initially, as it's my first experience, I may need to stay online for a few hours or…
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Captcha/I'm not a robot... Please... remove this from servicecamp!! or make it just an option!!
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Mouse Pointer Zoom
Hello, I have vision problems and wear glasses. On my Windows 11, I went to Windows accessibility and enabled mouse pointer zoom, but when I use TeamViewer Remote, the mouse pointer is small; it's not the size of my desktop with the zoom enabled.…