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End of support for TeamViewer versions 11 and 12
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
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End of support for macOS 12 (Monterey)
Hi all, Starting 25 November 2025, TeamViewer will officially end support for macOS 12 (Monterey). This decision follows Apple’s discontinuation of security updates for macOS 12 as of July 2024. What this means for you From the 25 November 2025 release onward, new versions of TeamViewer will no longer be compatible with…
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TeamViewer and macOS 26 Tahoe
Hi all, Apple will release macOS 26 Tahoe on Monday, September 15. We’ve been preparing for this update and are working hard to ensure full compatibility with TeamViewer products. TeamViewer compatibility We expect to announce official support for TeamViewer full client, Host, and QuickSupport shortly after the release. We…
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Welcome to the new TeamViewer: A fresh look and a simpler experience
TeamViewer has a brand-new look—and it’s now easier than ever to support your customers, colleagues, and devices from one single platform. We’ve redesigned the TeamViewer experience to bring everything you need into one place, giving you a smoother, more modern, and more powerful interface. Whether you’re a long-time user…
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TeamViewer Intelligence - AI Features that supercharge your IT support
Remote support just got smarter. With TeamViewer Intelligence, you can now harness the power of AI to work faster, document better, and troubleshoot like a pro. Meet your new AI assistants: Session Insights and TeamViewer CoPilot. Session Insights: Let AI handle the documentation Tired of writing session notes? Session…
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Easy connections with Device Dock and global search in TeamViewer
TeamViewer Remote just made connecting to your devices faster and more intuitive, whether you're juggling multiple tasks or managing a large fleet of endpoints. With the Device Dock and global search, you can now navigate and connect like a pro. Stay in the flow with Device Dock The Device Dock is your always-on,…
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Improved user management in the new TeamViewer
Managing users in TeamViewer just became a whole lot simpler. With the redesigned TeamViewer experience, admins now have smarter tools to organize users, assign permissions, and keep everything under control, even as teams grow or change. Whether you’re onboarding new employees or re-structuring your IT setup, user…
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Better device management and ownership in the new TeamViewer
In TeamViewer Remote, we’ve made it easier to assign, organize, and manage devices across your organization. Whether you're supporting five or 5000 devices, the latest improvements give you more control and a clearer overview, all in one place. Let’s walk through what’s new. Assign devices to the company, not just…
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The easiest way to assign devices in TeamViewer — Meet the new custom Host link
Managing remote devices just got a whole lot simpler. If you regularly provide unattended remote support, you know how important it is to ensure all devices are properly assigned to your company in TeamViewer. We’re excited to introduce a new and super simple way to do just that: the custom Host assignment link. No more…
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Important reminder for TeamViewer 10 license holders
Hi all, We’d like to remind all TeamViewer 10 license holders that complimentary access to TeamViewer 15, granted as a courtesy following the end-of-life of TeamViewer 10, will end on December 31, 2025. What this means for you After December 31, 2025, access to TeamViewer 15 under this transitional arrangement will no…
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Can I use this as a tool for tutors to support my son remotely?
Hello I need help with getting my son up to speed with reading and writing but in the meantime, I would like to have a tutor remotely help my son read his 7th grade online school assigments with an educational assistant that wants to bridge this gap. Is it possible to have a tutor in another country guide him with his work…
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custom TeamViewer installation package
Dear TeamViewer Support, We have downloaded a custom TeamViewer installation package from our company link (get.teamviewer.com) and placed it in a central shared location for deployment across multiple client systems. However, after installation, the devices are not appearing under our Device Management group in the…
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Why is my screen black?
Connecting to one of my devices now shows a blank black screen with the mouse. The mouse cursor style still changes if you happen to hover over the space where a link or text box is, but you cannot see what you are doing. Could this have something to do with the Virtual Monitor? A notification about that used to pop up…
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Remote Access and Business Licences
Hi everyone I have had a rolling subscription for the Remote Access licences for about 5 years now, we are a very small team and I only use the subscription if I have to help one of my work colleagues sort a technical issue, so not even logged in over the last year….. However, I am going to have to use the licence a bit…
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How to delete a group from a device group on a free account?
Hi everyone, I'm not sure when this group was created and I'm seeing it in mobile app, old interface of desktop app and in web management console. How to delete without TW support if they want me to pay [removed per Community Guidelines] for a simple question to support?) Thanks.
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TeamViewer 15.71.4 Mouse Clicks in Wrong Location After Losing Focus in Remote Session
Description: I'm using TeamViewer 15.71.4, and I've encountered a frustrating issue during remote sessions: Start a remote session and work normally. Switch to another window on your local PC, causing the TeamViewer window to lose focus. Return to the TeamViewer window: The first mouse click registers not at the current…
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End of support for macOS 10.15 (Catalina)
Dear TeamViewer users, We would like to announce that as of November 2023, TeamViewer will no longer be supporting the macOS 10.15 (Catalina) operating system, given the fact that macOS 10.15 has not received security updates from Apple since July 2022. The end-of-support means that TeamViewer versions newer than (and…
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application closes automatically
I can’t open the TeamViewer application on my computer. I use TeamViewer for personal purposes. I can log in with my username and password on a different computer, but I can’t open the application on my current computer. When I try to open it, the application closes automatically. It opens only when my computer is not…
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Intune: Deploy Custom Host v15 for macOS
Hi everyone, We have a regular Corporate license. Manually installing the v15 custom host on a mac works fine, after installation, I get the classic popup "Allow and finish" and we're good to go, device is added to the "new type" of device group and Easy Access gets enabled. I aim to deploy and manage the macOS custom host…
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Access to remote computer displays Access Control dialog shows all security settings as "deny"
This has only occurred after the latest TeamViewer Remote Access (v15.71.4) update. my ID is logged into both, is a local Administrator account within Windows. The settings within TeamViewer, and Windows (remote and local systems): I've got "Full Access," and "Grant Easy Access" set. The TeamViewer account—the manager…