End of support for TeamViewer versions 11 and 12

JeanK · 2025-05-26T14:14:12+00:00

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Hi all,

We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders.

As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025.

What this means for you

After this date, TeamViewer 11 and 12 will no longer be supported on our global network infrastructure.

Devices running these versions may no longer be able to connect to TeamViewer servers for remote sessions over the internet.

Local network (LAN) connections between devices using these versions will still be possible, as they do not rely on TeamViewer’s servers.

Why this change

Technology and security standards are constantly evolving. Supporting legacy infrastructure introduces increasing security risks and limits our ability to provide a stable and secure experience. This change allows us to focus on delivering a more robust, secure, and future-ready platform for all users.

Your options

We strongly encourage all users of versions 11 and 12 to consider upgrading to the latest version of TeamViewer. As a valued member of our community, you are eligible for an exclusive upgrade discount when transitioning to a subscription plan.

Contact us to explore your upgrade options or speak with a member of our support team.

We appreciate your continued trust in TeamViewer and look forward to supporting your remote access needs for years to come.

All the best,

/JeanK

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Comments

LGMTL

Reaching out to Canadian customers who, like me, purchased a perpetual (legacy) TeamViewer business license under the promise of lifetime usage — only to now be told that our licenses will be deactivated from TeamViewer’s servers as of December 31, 2025.

Despite the clear "perpetual" nature of the license we paid for, TeamViewer has unilaterally decided to remove legacy license functionality — specifically, the ability to connect over the internet. This is not merely the end of support, but the functional dismantling of a product that was sold with no time limitation. That action effectively renders our paid license useless.

I consider this a breach of the license agreement and potentially a violation of Canadian consumer protection laws, especially in Quebec, where perpetual license rights are well defined.

I am now:

Investigating the possibility of launching a class action in Canada (or Quebec specifically)
Seeking to connect with other affected Canadian users who would like to join or support this effort
Compiling evidence and testimonies from other legacy license holders to present to regulators or legal counsel

If you are a Canadian customer impacted by this decision and feel this is wrong, please reply here. I will coordinate next steps as we build momentum.

Let’s hold software companies accountable for honoring what they sold us.

——

Bonjour à tous,

Je cherche à entrer en contact avec d’autres utilisateurs canadiens (particulièrement au Québec) ayant acheté une licence commerciale perpétuelle (legacy) de TeamViewer — et qui, comme moi, viennent d’apprendre que cette licence sera désactivée des serveurs de TeamViewer à partir du 31 décembre 2025.

L’entreprise met fin à l’accès aux connexions à distance via Internet, même si notre licence avait été vendue comme valide à vie. Il ne s’agit pas simplement d’un arrêt de support, mais bien d’une désactivation fonctionnelle du produit payé, ce qui le rend pratiquement inutilisable.

À mon avis, cela constitue une violation des engagements contractuels et possiblement une infraction à la Loi sur la protection du consommateur au Québec.

Je suis en train de :

Me renseigner sur les démarches nécessaires pour initier un recours collectif au Québec ou au Canada
Chercher d’autres utilisateurs touchés pour se joindre à cette action
Rassembler des témoignages et preuves pour préparer une plainte officielle

Si vous êtes un utilisateur canadien impacté par cette décision et souhaitez vous impliquer, merci de commenter ici ou de m’envoyer un message privé. Je coordonnerai les prochaines étapes selon les réponses reçues.

Nous devons exiger que les entreprises respectent les termes des produits qu’elles nous vendent.

tez

I brought my v12 license in 2017. Your contract states that you will ensure the servers remain up for a period of 10 years. Are you now going to breach that contract?

Etchenet

Me too….

Reconsideration of Support Termination Policy - Ethical and Legal Arguments

Dear Sir/Madam,

Thank you for your response, although it raises serious concerns regarding TeamViewer's business practices.

Regarding the license/infrastructure distinction:

Your argument that the license remains valid even without functional infrastructure is both legally and commercially questionable. TeamViewer only has value through its ability to connect remote users via the Internet. Depriving users of this core functionality is equivalent to rendering the product unusable for its intended purpose.

This approach resembles software planned obsolescence, a practice increasingly regulated by national and European legislation. Consumers who have purchased a "perpetual" license have legitimate expectations to use the product according to its essential functionalities.

Reputational impact:

This policy risks:

Triggering class action lawsuits similar to those already observed
Permanently damaging your reputation in the professional community
Creating a dangerous precedent for the entire industry

Proposed ethical solutions:

Essential support maintenance: Extend infrastructure support for versions 11 and 12 until a reasonable date (2027-2028)
Free migration: Offer free migration to newer versions for perpetual license holders
Compensation: Provide partial refunds proportional to the expected remaining usage duration

These solutions would preserve your reputation while respecting your customers' legitimate expectations.

I remain convinced that a company of your stature can find an equitable solution that balances your technical requirements with your users' rights.

Awaiting your reconsideration,

Sincerely O.C

lctuck

Let's look at a class action. There has to be thousands of duped users.

lctuck

I’m fully willing to join a class action.

The first step would be to retain an attorney who can subpoena TeamViewer for a list of TeamViewer 11 lifetime license holders. That will help determine how many of us were affected—especially those who paid thousands for what was marketed as a "lifetime license."

If TeamViewer renders the software unusable for its core intended purpose—remote internet-based access—then this is clearly a breach of contract. They sold functionality that they are now unilaterally taking away.

BrianValenti

I also remember buying a perpetual license, not a "we're going to brick your license in 2025" license.

lctuck

I feel exactly the same. Received the threat of making my subscription meaningless today for my Teamviewer 11 commercial license. How come no one from Teamviewer has answered this ticket? Early users supported this company, buying these expensive licenses. Now your email says "sure you can use it but not for the intended and only use case you have". A little help.

lctuck

Did you ever get any satisfactory reply. Seems we are being hung out to dry.