Find and share solutions in our Support Forum and Knowledge Base.
Sign in with your TeamViewer account to ask questions, share insights, and unlock the full community experience.
Support Forum Join the conversation and become an expert!
Knowledge Base Explore our Knowledge Base and find solutions.
Changelogs Stay up-to-date with all the latest product updates.
TeamViewer has a brand-new look—and it’s now easier than ever to support your customers, colleagues, and devices from one single platform. We’ve redesigned the TeamViewer experience to bring everything you need into one place, giving you a smoother, more modern, and more powerful interface. Whether you’re a long-time user…
Managing remote devices just got a whole lot simpler. If you regularly provide unattended remote support, you know how important it is to ensure all devices are properly assigned to your company in TeamViewer. We’re excited to introduce a new and super simple way to do just that: the custom Host assignment link. No more…
In TeamViewer Remote, we’ve made it easier to assign, organize, and manage devices across your organization. Whether you're supporting five or 5000 devices, the latest improvements give you more control and a clearer overview, all in one place. Let’s walk through what’s new. Assign devices to the company, not just…
Operating system: Windows Version: 15.67.5 Release date: 2025-07-09 New features Enhanced in-app dialogues and messaging with updated text and improved contextual communication based on user interactions.
Hi All, I've been running into this strange issue with a handful of devices on our Teamviewer. We have a couple of device groups that we use in order to separate access permissions between agents. 3 or so devices seem to keep reverting back to the original group that we define in the custom module that we deploy via SCCM.…
Post Android 15 I am unable to view my android tablet through teamviewer support. It shows Initializing display parameters and displays a blue screen and does not show me the tablet. Please give us a solution.
Hi, We manage our Samsung devices via Intune, but Knox is not used in our environment. Since the Android 15 update, we've encountered an issue where TeamViewer no longer supports remote input on our Samsung phones—only screen sharing works. We managed to resolve this on our shared Samsung devices by installing the…
Hello, I’m trying to log in, but it prompts me to complete an additional verification step. When I proceed to verify my phone number and enter a Chinese mobile number, I’m unable to receive the SMS verification code. Could you please confirm whether Chinese phone numbers are currently supported for receiving verification…
Hi, For the past 4-5 years, two members of my team have been using one TeamViewer ID, which has been part of our licensed plan. They typically connect using this single ID across 1-2 different tabs as needed, not more than that. However, we are now encountering problems with accessing the account. So, for more context,…
Hi, I am having big problems trying to install the TV host and having it assign to our account with easy access configured. Using Windows 11 Pro I have tried the new 'add a device via link' method. I have tried using the scripts on the following KB page : These both install the host and add it to the account, but i still…
When I connect to one of my devices, all the others — including the one I just connected — have their audio muted. How can I fix this issue?
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
Hi all, We’d like to remind all TeamViewer 10 license holders that complimentary access to TeamViewer 15, granted as a courtesy following the end-of-life of TeamViewer 10, will end on December 31, 2025. What this means for you After December 31, 2025, access to TeamViewer 15 under this transitional arrangement will no…
