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End of support for TeamViewer versions 11 and 12
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
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AI features now enabled by default and new in‑session controls for Session Insights
Hi all, We’re making it easier to use TeamViewer’s AI capabilities and give you more control during remote sessions. What’s new AI features are enabled by default for your company. You can turn them off anytime in Admin settings → TeamViewer AI. In Session Insights, the default setting for outgoing connections is set to…
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Stopping active servicing for older Windows versions
Hi all, We would like to announce that as of 29 April 2025, TeamViewer will no longer actively service Windows 7, Windows 8, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 operating systems. The main driver for this has been the announcement by boost.org (boost libraries for C++) that…
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It is time for TeamViewer Lite or TeamViewer Classic
TeamView has become BLOATWARE! All I need to do is to occasionally remote into a customer's computer to install a printer driver or set up a folder to receive an SMB or SAMBA transfer of a .pdf file generated in one of the MFPs we support. I do not need or want session logs, log files, AI analysis, lists of client PCs,…
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Verification declined after update to 15.76.3
Since the update to 15.76.3, I can no longer connect to my machines. I receive a “verification declined” message, which prevents me from accessing them remotely. This concerns the 32-bit version. Even after restarting the computers, TeamViewer no longer starts properly on these machines, so we cannot establish a connection…
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Merged: Saying to buy work from home license but I am not using this for work.
This discussion has been merged.
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Difficultis to cancel licences related to a custormer id
I have spent several hours this morning, trying to find a way to cancel all business licence related to our custemer number. Nothing works. I cannot send a ticket (i need to login to an active user). The onl thing i got is uour Customer number (on previous invoice). We needd to cancel all licences related to this number.…
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There is no clear way to cancel my subscription
There is an HTTP 406 error when I try to submit a ticket to cancel my subscription
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third party auth?
tried logging into team viewer host on phone yet it gives the this account uses third party auth how am i suppose to switch it same on pc This account uses third-party authentication. Please switch to the new interface and sign in using your third-party account provider. https://login.teamviewer.com/LogOn
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Leave Company or delete Account and recreate not available
Hey there, my admin changed the company with our licenses (left and joined another one). He left me in the old company with my account. I can't join the new company but also can't left the old one as a normal user in there. I don't have a license currently (which i normaly have), so i can't create a support ticket. I now…
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no remote control
I used to help my brother in law with problems on his Samsung smartphone via Quick Support. Since a few days I can connect to his phone, but remote control doesn't work anymore. The only thing that is possible for him is to type a message for me, but I cannot do anything on his phone
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App login failing
When I try to login using the app it goes through all the motions, sends a notice to my email which I respond to to add as a trusted device, it then goes back to giving me the option to log in. I can login on my computer as well as the browser on my Samsung 25 Ultra. I have tried to uninstall and reinstall; both from…
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Unable to remove active sessions
So the issue is that I'm unable to remove some active sessions either from the Windows app or from the web interface. The result is the same: Any clues? PS: It's Windows 11, not Windows 10 too.