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Customize more than ever - TeamViewer Remote just took a major step forward. Until now, customization has focused mainly on modules like Host and QuickSupport. But with full client customization, you can now shape the entire TeamViewer experience to match your needs. Add your own disclaimer and terms and conditions…
When you work in TeamViewer every day, small interface tweaks often make the biggest difference. This month’s tip highlights a simple feature that’s easy to overlook, but surprisingly impactful: collapsing the side panels to create a cleaner, more focused workspace. Whether you’re reviewing devices, setting up your…
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
Hi all, We’re making it easier to use TeamViewer’s AI capabilities and give you more control during remote sessions. What’s new AI features are enabled by default for your company. You can turn them off anytime in Admin settings → TeamViewer AI. In Session Insights, the default setting for outgoing connections is set to…
Hi, We have the Premium 2 channel license, so I believe we can have two completely separate accounts..? I'm wanting to have a secondary user, and build a list of new groups/contacts/computers that is completely separate to our main account. Is that possible? If so, how would I go about it please? Following on from that, is…
I can log into: web.teamviewer.com and account.teamviewer.com but when I try via the app TeamViewer on my computer, it fails. TeamViewer for Mac full client Then sends me around and around recaptcha of course. I deleted the account after signing up with google auth and created a new one with just email and password. What's…
"Beth" and I just downloaded and installed TeamViewer from TeamViewer's website. (Free Version) She can connect to my PC, but when I try to connect with hers I get an error saying that it can't connect because my version is outdated. Checking for updates shows that we're both running the latest version. We're both running…
I deleted my remote access account last year, but my card was just charged for a renewal. Because the account is deleted, I cannot log into the support portal to open a ticket. Can a moderator please escalate this to the billing team? Note the email address tied to the subscription is not the same as the address used for…
Dear TeamViewer Support Team and Community, I am currently using an iPad to connect to and control my PC via TeamViewer. I noticed that there are two available versions: one from the Microsoft Store and one downloaded directly from the official TeamViewer website. Could you please clarify the following: Which version…
I have a remote user in Argentina with a MacBook using TV to connect to a similar MacBook here in the US. OS and TV versions are updated and matching. Each time the remote user disconnects from the TV session, it is not impossible for her to reconnect until one of us on-site either restarts the laptop or logs in as her and…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…