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End of support for TeamViewer versions 11 and 12
Hi all, We would like to inform you of an important upcoming update regarding TeamViewer 11 and 12 license holders. As part of our ongoing commitment to delivering secure and high-performance remote connectivity, TeamViewer will officially end support for Versions 11 and 12 on 31 December 2025. What this means for you…
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TeamViewer Intelligence - AI Features that supercharge your IT support
Remote support just got smarter. With TeamViewer Intelligence, you can now harness the power of AI to work faster, document better, and troubleshoot like a pro. Meet your new AI assistants: Session Insights and TeamViewer CoPilot. Session Insights: Let AI handle the documentation Tired of writing session notes? Session…
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Easy connections with Device Dock and global search in TeamViewer
TeamViewer Remote just made connecting to your devices faster and more intuitive, whether you're juggling multiple tasks or managing a large fleet of endpoints. With the Device Dock and global search, you can now navigate and connect like a pro. Stay in the flow with Device Dock The Device Dock is your always-on,…
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Improved user management in the new TeamViewer
Managing users in TeamViewer just became a whole lot simpler. With the redesigned TeamViewer experience, admins now have smarter tools to organize users, assign permissions, and keep everything under control, even as teams grow or change. Whether you’re onboarding new employees or re-structuring your IT setup, user…
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Better device management and ownership in the new TeamViewer
In TeamViewer Remote, we’ve made it easier to assign, organize, and manage devices across your organization. Whether you're supporting five or 5000 devices, the latest improvements give you more control and a clearer overview, all in one place. Let’s walk through what’s new. Assign devices to the company, not just…
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The easiest way to assign devices in TeamViewer — Meet the new custom Host link
Managing remote devices just got a whole lot simpler. If you regularly provide unattended remote support, you know how important it is to ensure all devices are properly assigned to your company in TeamViewer. We’re excited to introduce a new and super simple way to do just that: the custom Host assignment link. No more…
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Welcome to the new TeamViewer: A fresh look and a simpler experience
TeamViewer has a brand-new look—and it’s now easier than ever to support your customers, colleagues, and devices from one single platform. We’ve redesigned the TeamViewer experience to bring everything you need into one place, giving you a smoother, more modern, and more powerful interface. Whether you’re a long-time user…
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Important reminder for TeamViewer 10 license holders
Hi all, We’d like to remind all TeamViewer 10 license holders that complimentary access to TeamViewer 15, granted as a courtesy following the end-of-life of TeamViewer 10, will end on December 31, 2025. What this means for you After December 31, 2025, access to TeamViewer 15 under this transitional arrangement will no…
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Not able to transfer file from remote device
After this latest upgrade I am not able to transfer files from my remote device. Is there any solution to this problem
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To get the new network
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unable to do anything on the remote screen while using an ipad.
When i use an ipad to access a remote desktop computer, I can connect but can do nothing on the remote desktop. I am using the latest versions. This is on a local network.
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Help please - not showing managed devices
Hi I use the free version and now when I open the account it nearly always does not show any managed devices, one of twice it does. When it I can access the remote device but how do I stop this problem please?
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Desktop application always logs me out
Why does the desktop application (regardless of the device) always log me out, and every time I start the app, I have to log in again? It's annoying. I use the app to control two local devices, and every time I turn them on and launch the app, I have to log in again on both of them. I am using Windows 11 and version…
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How do I install a free version of TeamViwer on a Win 7 PC?
How do I install a free version of TeamViewer on a Win 7 PC?
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Error 500 when trying to save a device description
If I edit a device description, for some devices they save ok, for other devices the save fails with this error: Failed to update the device due to an error: Request failed with status code 500 Why only some devices? For most of the devices I'm editing, I have only just given myself Description Administration permission.…
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TeamViewer demanding payment for a business license I don’t even use.
I had a business license trial that automatically converted to a full license even though I am not a business user and do not need. Now TeamViewer is demanding that I play [removed per Community Guidelines] which is a lot of money. I’ve been trying to tell them that I do not need a business license and that flat out will…
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How can i fix mouse cursor not being in the right place?
I have just installed TeamViewer Remote on a ChromeBook. When I connect to a Windows II Pro host, I can see and move the cursor, but it does not appear to match to correct place on the host. E.g. if I click on the Start menu, nothing happens. If I right-click an con on the taskbar, the right-click options for the desktop…
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Connection frequently stuck at "Starting remote session"
We use TeamViewer to support a customer. Connection to the customer device via id and password worked decently in the past weeks. However, since last week the connection gets stuck at the screen "Starting remote session". The customer claims that nothing has changed with the device and its network connection. The device is…