Monitoring Error

hfusco
hfusco Posts: 1
in Monitoring & Asset Management

My orginization is on a trial for the Monitoring & Asset Management, however we can't use the feature at all.  When we try to view any details about a device, we either receive the "An unspecified error has occurred" message or "Sorry, an error occurred while processing your request. mWhjEmScDia-3-1-32-c7y."  I can't find anything about the error code, any advice?

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Comments

  • Karlen
    Karlen Posts: 89 [Former Staff]

    Hi hfusco,

    Thanks for using Remote Management and for contacting us.

    We will investigate the issue and respond as soon as possible.


    Regards,

    Product Owner, Remote Management services
  • itdept_technimark
    itdept_technimark Posts: 1

    I started a trial and I'm seeing the same issue. I only have 12 more days on the trial, it doesn't look like I'll be able to properly evaluate it.

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