Enquiry about using Same "Display name" for multiple user

Paul_Tony

Hello,

I was wondering if, the same "Display name" can be used for multiple users when using the chat feature.

For example: All Service Desk Employees to appear as "HelpDesk" when chatting with other employees that require their assistance. Just the display name. I'm not talking about all receiving same messages or something, just the "Appearance" when talking with someone they help, while assisting remote.

Thank you!

JeanK

Hello @Paul_Tony,

As the display name is linked to the username within the User Management of the TeamViewer Management Console, the only way to achieve this would be to rename all users with their respective department/team name. However, we do not recommend to do it, as this would create confusion in your User Management (e.g Reporting...) as many users would have the same name...