Cancel my account!!!!!!!

ggarrow

How do you make sure that you don't get charged for a subscription that you don't want?

It's amazing how difficult it is to manage my account settings. My account status says it's a free account but I received an email saying I'll be charged $228. There is nowhere on the site to ensure my licence is cancelled. Wasted time reading support info telling me to submit a ticket - there isn't a spot to submit a ticket - the website just gives the runaround and sends you back to this forum. VERY, VERY disappointed with TeamViewer and how difficult you have made this.

Natascha

Hi @ggarrow

Thank you for your post and welcome to our community 😊

In order to submit a ticket it is necessary to have a licensed TeamViewer account.

Would you mind to send your email address with which you purchased in a private message?

Looking forward to your answer and wish you a great day.

All the best,

Natascha 🙋‍♀️

ggarrow

Sure. I'll forward the email about the upcoming payment. What email address should I send that to?

Natascha

Pleas use the Private Message functionality within the community via my profile.

Thanks 😊