Why do some of my endpoints report that realtime scanning is disabled? How do I troubleshoot ?

4Lucy
4Lucy Posts: 1 ✭
in Endpoint Protection

I'd like to know if there is a service that should be running. How do I verify that realtime is running?

Answers

  • Stanislav
    Stanislav Posts: 302 [Former Staff]
    edited July 2021

    Hi,


    The only way to be sure is to check the logs or download the eicar test file.


    The logs are located in: C:\Program Files\ITbrain\AntiMalware\ITbrainAntiMalware_Logfile.log


    Eicar test file: https://www.eicar.org/?page_id=3950 download and run a file.


    If you have any issues with the wrong reporting please contact our support for further investigation: support.teamviewer.com


    Have you tried our new Product: Malwarebytes Endpoint Protection (integrated) ?

    Product Owner, Remote Management services.
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