Why do some of my endpoints report that realtime scanning is disabled? How do I troubleshoot ?


I'd like to know if there is a service that should be running. How do I verify that realtime is running?


  • Stanislav
    Stanislav Posts: 302 [Former Staff]
    edited July 2021


    The only way to be sure is to check the logs or download the eicar test file.

    The logs are located in: C:\Program Files\ITbrain\AntiMalware\ITbrainAntiMalware_Logfile.log

    Eicar test file: https://www.eicar.org/?page_id=3950 download and run a file.

    If you have any issues with the wrong reporting please contact our support for further investigation: support.teamviewer.com

    Have you tried our new Product: Malwarebytes Endpoint Protection (integrated) ?

    Product Owner, Remote Management services.