teamviewer.com link icon
or
Ask The Community

Do you want to enjoy the new TeamViewer user interface for Windows?


Download the new version and let us know what you think about it! 👉 Please click here 👈

Problem with join to a new meeting - errors

ssu11
ssu11 Posts: 7 ✭✭
edited September 1 in Meeting Support

Hello, I have a problem when i try to connect to new meeting.

I create meeting on first computer, and next i try to connect on other computers.

I write a ID Meeting, click Join and after 5s new window closed.

I tried that on few laptops and always was the same problem.

In logs files i see only error like below:

[logs files removed per Community Guidelines]


----------------------------------

Where is a problem?


I have the latest version and i use commercial license.

Thanks in advance.

Regards

ssu11

Comments

  • Justin
    Justin Posts: 552 Moderator

    Hello @ssu11,

    Could you please open all the ports TeamViewer uses, as it seems that those are blocked?



    Check if the ports are open and let me know if the issue persists.


    Best,

    Justin


    German Community Moderator

  • ssu11
    ssu11 Posts: 7 ✭✭

    Unfortunately. The problem still exists.

    What else can i check?

    The problem occurs on all computers, different networks.

  • ssu11
    ssu11 Posts: 7 ✭✭
    edited August 31

    The problem is only with the application: TeamViewerQJ

    Nazwa aplikacji powodującej błąd: TeamViewer.exe, wersja: 15.21.6.0, sygnatura czasowa: 0x612913de

    Nazwa modułu powodującego błąd: TeamViewer.exe, wersja: 15.21.6.0, sygnatura czasowa: 0x612913de

    Kod wyjątku: 0xc0000005

    Przesunięcie błędu: 0x002f7d20

    Identyfikator procesu powodującego błąd: 0x1b64

  • ssu11
    ssu11 Posts: 7 ✭✭

    Any ideas? ...

  • Justin
    Justin Posts: 552 Moderator

    Hello @ssu11,

    We can confirm that we can reproduce that issue and our development team is also working on it.


    I apologize for the inconvenience caused.


    Best,

    Justin


    German Community Moderator

  • ssu11
    ssu11 Posts: 7 ✭✭

    Ok, thank you for your reply Justin! 🙂

    I look forward to your answer.

  • ssu11
    ssu11 Posts: 7 ✭✭
    edited September 6

    Hi @Justin , do you have any news ? :)