Problem with join to a new meeting - errors

ssu11 · 2021-08-31T09:01:51+00:00

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ssu11

Hello, I have a problem when i try to connect to new meeting.

I create meeting on first computer, and next i try to connect on other computers.

I write a ID Meeting, click Join and after 5s new window closed.

I tried that on few laptops and always was the same problem.

In logs files i see only error like below:

[logs files removed per Community Guidelines]

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Where is a problem?

I have the latest version and i use commercial license.

Thanks in advance.

Regards

ssu11

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Comments

ssu11

Hi @Justin , do you have any news ? :)

ssu11

Ok, thank you for your reply Justin! 🙂

I look forward to your answer.

Justin

Hello @ssu11,

We can confirm that we can reproduce that issue and our development team is also working on it.

I apologize for the inconvenience caused.

Best,

Justin

ssu11

Any ideas? ...

ssu11

The problem is only with the application: TeamViewerQJ

Nazwa aplikacji powodującej błąd: TeamViewer.exe, wersja: 15.21.6.0, sygnatura czasowa: 0x612913de

Nazwa modułu powodującego błąd: TeamViewer.exe, wersja: 15.21.6.0, sygnatura czasowa: 0x612913de

Kod wyjątku: 0xc0000005

Przesunięcie błędu: 0x002f7d20

Identyfikator procesu powodującego błąd: 0x1b64

ssu11

Unfortunately. The problem still exists.

What else can i check?

The problem occurs on all computers, different networks.

Justin

Hello @ssu11,

Could you please open all the ports TeamViewer uses, as it seems that those are blocked?

https://community.teamviewer.com/English/kb/articles/4139-which-ports-are-used-by-teamviewer

Check if the ports are open and let me know if the issue persists.

Best,

Justin