ServiceNow Remote Support Integration

MichaelMcSheehy

Hello,

I'm currently working to get the TeamViewer remote support integration configured within our ServiceNow environment(configuring in dev) via the steps outlined here but upon setting the admin token, we're seeing the error message below every 30-60 seconds in our SNow logs.

"Error returned retrieving Group ID: invalid_token - Wrong bearer token format."

Unsure how to resolve and haven't seen any other related questions in this forum. Hopefully it's just something simple we're missing but looking for some guidance.

Thanks!