Qnap TS-253D the remote device doesn't support screen sharing

Penq Posts: 1
edited April 27 in IoT Forum


I am running TeamViewer 15. 22.136 on my Oneplus 8 pro with android 11.

My remote device is - Server Nas QNAP TS-253D with QTS and newast version TeamViewer

When I try to remote control, I get this error - "The remote device doesn't support screen sharing. For more information please contact TeamViewer support.", but when I remotely control from my laptop, everything works fine.

Please Help



  • jaro00_rd
    jaro00_rd Posts: 1
    edited December 2021

    hi, same problem on QNAP TS-230 with latest firmware and mobile with android 10. The win10 works perfectly. The developers from QNAP referred me to the developers from TEAMVIEWER.

    Please help, Robert

  • mircea_c
    mircea_c Posts: 146 Staff member 🤠

    Hi @Penq and @jaro00_rd

    The Agent for QNAP doesn't support connections from macOS, Linux or mobile clients for the moment.



    Tech Support IoT