API Token Access and Easy Access not working for Teamviewer Host MSI install

Tyler_Evangelista · 2021-12-19T02:21:47+00:00

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A few months ago I deployed a custom Teamviewer Host module using our RMM across a number of computers in our org.

Today I tried to push out another huge batch of installs using the exact same script parameters as last time only changing the group name I wished to put them in. The install executed properly but the devices did not show up in our account or in a group like expected and they did not have easy access or an account assigned to them.

I've tried calling Teamviewer.exe after the fact and using the assign command with the API token as well and that doesn't work. Nothing seems to activate easy access and assign it to my account anymore.

This is what I used prior to install. I've also tried to tweak the install commands around but nothing seems to activate easy access or assign it to our account with the API

TeamViewer_Host.msi /i /qn CUSTOMCONFIGID=****** APITOKEN=****** ASSIGNMENTOPTIONS="--grant-easy-access --group [Group]"

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Tyler_Evangelista

So found out the issue finally. Seems like in December Teamviewer had an API issue and all custom modules using API tokens made prior to December no longer function.

Had to make a new custom Module and then was able to deploy that across our environment.

DavidGoddas78

Got almost exactly the same issue here. Our new installs are not assigning to the account. We also use a script to keep the Address book current which worked like a dream and now suddenly errors out with "206".

FWIW I have found that if I remove TV and then reinstall using "Msiexec /i TeamViewerHost.msi /qn" and after that call the Teamviewer.exe with the assignment parameters it works.

DavidGoddas78

I opened a ticket with TV and got the same answer. Recreate the MSI get a new token all is back to normal.

HulcherIT

https://community.teamviewer.com/English/discussion/comment/129596#Comment_129596

Could you share the script you use to keep the address book clean? That sounds amazing!

vlmrsdaasd

https://community.teamviewer.com/English/discussion/comment/129633#Comment_129633

How's this a fix? "Try again and see if it works now...." The arogance of this company is just staggering... We pay for their software and the best they can come up with is "do the work all over again and rebuild the deployment, and maybe it will work then!?". Reminder teamviewer: we don't bloody work for you!