Problem with joining to meeting

https://community.teamviewer.com/English/discussion/comment/139693#Comment_139693

Hi @SHester ,

I did check on version 15.35.9, new participants were able to join the meeting even if the presenter already shared their screen. New participants of the meeting are using the same version 15.35.9.

It does no occur on our end.

All the best,

KMCDagus

Thank you @JeanK .

@inisoft @Talldanman @BenLouw @KMCDagus @Opus_IT @OPUS_GLennart1 @TomasM

Hello all,

We have just released a new version that fixes the issue. 🥳

You'll find the Changelog here: 📋 [Windows] v15.28.9

Please update all your TeamViewer clients to the latest version.

Please let me know if it fixed the issue for you.

All the best,

/JeanK

Hello all,

After talking with our dev team, we can confirm that this is a bug.

Our dev team is working with top priority on a fix.

I will keep you updated in this thread as soon as we know more about it.

Thank you for your trust and understanding! 🙌

All the best,

/JeanK

OPUS_GLennart1

Hello,

We are having the same problem with version 15.28.5 but only if the host of the meeting does screen sharing.

Without screen sharing we can join, leave and rejoin the meeting.

When the above mentioned error dialog appears, there is also stated "incompatibel versions" even if we are using the same versions.

Opus_IT

We're also affected by this. People can join the meeting while no one is sharing their screen. As soon as someone shares their screen anyone who tries to join gets the "file transfer" error message.

@JeanK from the meeting tab on the TeamViewer client

If I host meeting from Meeting tab and share screen even stand-alone Meeting app cannot connect. The other way around I can connect.

@BenLouw I can see in your screenshots "incompatible TeamViewer versions".

What TeamViewer versions are in use on both ends of the connection?

@JeanK both are 15.28.5

Talldanman

When I try to host a meeting and give people a code (example : m665-665-65) they get this error message?

your partner does not support file transfer connection mode mode. please choose remote control and try again.

I dont want remote control I want to host a meeting. what is causing the error?

Thanks for any help

I can confirm it is not architecture related. I tested various combinations of 32 and 64 bit TeamViewers and the problem persists. if the host has already started screen sharing I cannot connect.

We are having the same issue.

When the host start to screenshare, new participants were not able to join the meeting.

It says ""Your Partner does not support file transfer Connection mode. Please choose Remote Control and try again"

Hello @BenLouw and @Talldanman,

just wondering, are you starting the meetings from the meeting tab of the standard TeamViewer client, or from a TeamViewer Meeting client?

All the best,

/JeanK

As of now the latest version is not allowing new participants when the screen share feature is use.

I would like to downgrade my build version from 15.28 to 15.27

Can I ask an official link to download version 15.27, we wish to downgrade the application temporarily while waiting for a response or solution for this kind of issue. ?

I can now reliably replicate this. If the host is already sharing a screen then no one else can connect to meeting. Also note the incompatible TeamViewer versions error at the bottom. Both host and client has version 15.28.5 (32-bit) installed.

Meeting starts normally but when the host is presenting or sharing their screen, new participants cannot attend the meeting.

new meeting participants prompts message:

"Your Partner does not support file transfer Connection mode. Please choose Remote Control and try again"

Yeah we are getting it as well. We seem to get it since 25 March randomly. Someone in the company will host the meeting and randomly some one will get that message.