Operating system: macOS
Version: 15.41.10
Release date: 2023-05-16
We have over 90 installations of TeamViewer Host as we use it to support our Mac customers. I have one site where TeamViewer Host 15.49.3 crashes every time we try to run it. This an iMac running OS 11.7.10 (Big Sur). In fact other TeamViewer apps also crash. We tried QuickSupport and even TeamViewer Desktop. Everything crashes. I will include an excerpt of the Crash Report.
Process: TeamViewerHost [54722]
Path: /Applications/TeamViewerHost.app/Contents/MacOS/TeamViewerHost
Identifier: com.teamviewer.TeamViewerHost
Version: 15.49.3 (1)
Code Type: ARM-64 (Native)
Parent Process: ??? [1]
Responsible: TeamViewerHost [54722]
User ID: 501
Date/Time: 2024-01-20 09:11:41.358 -0700
OS Version: macOS 11.7.10 (20G1427)
Report Version: 12
Anonymous UUID: 279C3AAA-5B57-565C-47EC-874A433E75CE
Time Awake Since Boot: 910000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [54722]
VM Regions Near 0:
-->
__TEXT 102fd4000-105aa4000 [ 42.8M] r-x/r-x SM=COW /Applications/TeamViewerHost.app/Contents/MacOS/TeamViewerHost
Application Specific Information:
Hardware_Model: iMac21,1
TV_Version: 15.49.3
SCMHash: 81c2ac73e04
Languages: (en-CA)
Daemon: No
Shutdown: No
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 000000000000000000 0 + 0
1 com.teamviewer.TVFoundation 0x00000001060a2890 std::__1::basic_string<wchar_t, std::__1::char_traits<wchar_t>, std::__1::allocator<wchar_t> >::basic_string[abi:v160006](wchar_t const*, unsigned long) + 76
2 com.teamviewer.TVFoundation 0x00000001060a2334 +[NSString(Unicode) wstringFrom:] + 144
3 com.teamviewer.TeamViewerHost 0x00000001048b9f50 0x102fd4000 + 26107728
4 com.teamviewer.TeamViewerHost 0x00000001048bbc28 0x102fd4000 + 26115112
5 com.teamviewer.TeamViewerHost 0x0000000102ff51bc 0x102fd4000 + 135612
6 com.teamviewer.TeamViewerHost 0x000000010301c7f8 0x102fd4000 + 296952
7 com.teamviewer.TeamViewerHost 0x000000010301c278 0x102fd4000 + 295544
8 com.teamviewer.TeamViewerHost 0x00000001030b2490 0x102fd4000 + 910480
9 com.teamviewer.TeamViewerHost 0x00000001030b2dbc 0x102fd4000 + 912828
10 com.apple.CoreFoundation 0x000000018b7ae5c4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 28
11 com.apple.CoreFoundation 0x000000018b8505a0 ___CFXRegistrationPost_block_invoke + 52
12 com.apple.CoreFoundation 0x000000018b85050c _CFXRegistrationPost + 456
13 com.apple.CoreFoundation 0x000000018b77d07c _CFXNotificationPost + 720
14 com.apple.Foundation 0x000000018c50a370 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
15 com.apple.AppKit 0x000000018df9eaf0 -[NSApplication finishLaunching] + 364
16 com.apple.AppKit 0x000000018df9e6e4 -[NSApplication run] + 292
17 com.apple.AppKit 0x000000018df70240 NSApplicationMain + 1064
18 libdyld.dylib 0x000000018b6d9430 start + 4
Hi, I had to discover on my own that this new version of TeamViewer includes new verbiage on the main screen. The "Join a session" button changed to "Receive Support" in order to get the TeamViewer ID/password to show on first launch.
This kind of information is really important because I have to guide my clients on how to bring up their ID/password after installing TeamViewer for the first time, so the change in language made it more difficult for me to guide my clients to the information. I would expect that release notes would include these important changes, and this is hurting my trust in using TeamViewer.
Please include information about these interface changes in your release notes, or guide me to where I can find more detailed information about the changes that are being made in the new interface of TeamViewer.
I thought the problem had been resolved. Unfortunately the TV keeps closing a few seconds after the connection opens.
Process: TeamViewer [3749]
Path: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer
Identifier: com.teamviewer.TeamViewer
Version: 15.41.9 (1)
Code Type: X86-64 (Native)
Responsible: TeamViewer [3749]
Date/Time: 2023-05-16 17:44:19.361 -0300
OS Version: Mac OS X 10.14.6 (18G103)
Anonymous UUID:
Time Awake Since Boot: 86000 seconds
Crashed Thread: 14
Exception Codes: KERN_INVALID_ADDRESS at 0x000000011c0df000
Terminating Process: exc handler [3749]
VM Regions Near 0x11c0df000:
MALLOC_LARGE (reserved 000000011909d000-000000011c0df000 [ 48.3M] rw-/rwx SM=NUL reserved VM address space (unallocated)
mapped file 000000011c24f000-000000011c360000 [ 1092K] r--/rw- SM=COW Object_id=6d3f436d
Hardware_Model: MacPro6,1
TV_Version: 15.41.9
SCMHash: 30d2050eef3
Languages: (pt-BR)
