How to provide unattended remote support with TeamViewer Host

JeanK
JeanK Posts: 7,040 Community Manager 🌍
edited May 2023 in Blog

Unattended remote support is indispensable today due to the growing reliance on technology. It offers convenience, flexibility, and faster response times by allowing experts to resolve issues remotely without constant user presence. In this blog post, we will explore how to set up unattended access on your remote devices and how you can connect to them within two clicks by using TeamViewer Host. Let's get started!

02_Unattended remote access.jpg


What is Unattended Remote Support?

Unattended remote support refers to the ability of support teams to access and resolve issues on devices and systems without the need for constant user presence or interaction. It allows for remote troubleshooting and problem-solving, enhancing efficiency and reducing downtime.


How does it work?

Step 1: Install TeamViewer Host

If you are a licensed TeamViewer user, the best practice is to install the TeamViewer Host via a QuickSupport session.

https://youtu.be/qK83c5J3Fx8

If you use the free version of TeamViewer, you can install the TeamViewer Host manually.

https://www.youtube.com/watch?v=tO9PIsTE70A

Please find the full instructions here: Install TeamViewer Host.


Step 2: Set up remote access on your remote device

Now that TeamViewer Host is installed on your remote device, you must set up remote access on TeamViewer Host.

https://youtu.be/Emz47ZAFSwY

Please find the full instructions here: Set up unattended access on your remote device.


Step 3: Connect to the remote device

You can now connect to your remote devices within two clicks!

https://youtu.be/YgLgWdCi8KU

Please find the full instructions here: Connect to the remote device.


Want to know more?

These three easy steps will allow you to provide unattended remote support securely and efficiently.

But if you have any further questions, please ask them in our Forum or in the thread below!

We are looking forward to your feedback.

All the best,

/JeanK

Community Manager

Comments

  • Linda3175
    Linda3175 Posts: 1

    I do not want remote computer users to have access to the main account. How can I achieve this? The prior version sis not require my info to connect.

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @Linda3175,

    If you don't want to manage the remote device (link it to your account), you can connect by following this guide:

    Provide attended remote support

    /JeanK

    Community Manager

  • Davidput
    Davidput Posts: 1
    edited March 8

    I think this is suitable for parents. I'm looking for it. Thank you!! I want to install some more for example: games, sounds... You can also control it and listen to music on the website

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