Lagging on Mac

Jebacpis9 · July 2023

hello all

i have a problem with TeamViewer on MAC. windows machine works perfectly.

is this known problem? any suggestions how to manage it?

thank you and regards,krzysztof

.Carol.fg. · July 2023

Thanks for reaching out to our Community, and welcome!

If possible, try first to uninstall the TeamViewer on your macOS, and then download it again from our website, and follow the steps on the screen for the installation.

💡Hint: Also make sure your macOS is compatible with the newest version of TeamViewer.

Let us know how it goes, and if you need any further help. 🙋‍♀️

Best, Carol

Jebacpis9 · July 2023

Hello Carol

I did reinstall TW but still the same.very laggy.no improvment.

My MAC OS is Ventura.is this compatible?

.Carol.fg. · July 2023

Hi @Jebacpis9 ,

Thanks for giving it a try!

According to our article Supported operating systems for TeamViewer Remote the newest version of TeamViewer should be compatible with your Ventura.

Could you check if there is no other program blocking TeamViewer? E.g. antivirus or a bank application.

Internet connection instability could also cause it. You may consider restarting your router and trying again.

Also a question for you: Was TeamViewer working before and it stopped working, or is this the first time that you're installing TeamViewer on this Mac?

I'm looking forward to your reply. 😄

Best, Carol

Jebacpis9 · July 2023

Hello Carol,

no other programs are running.Internet connection is stabile and strong. the same time windows machine works perfectly. only MAC not. it worked in the past.I got this problem recently.

Jebacpis9 · July 2023

Hello again,

the problem is only when I am running Stellarium software.if Stellarium soft is not running it works much better , still small delay but works.

.Carol.fg. · July 2023

Hi @Jebacpis9 ,

Thanks for your feedback!

It seems you have found the cause of the issue. 🍀

My last suggestion for you is to try our web app instead of the TeamViewer Remote client to see if it works any better.

Let us know if we can help you any further.

Best, Carol

Jebacpis9 · July 2023

Hi Carol,

the question is why does it happen?i am using stellarium since long time and never had any problem. I am not sure but it happened probably when I updated TeamViewer.

any suggestion what should be checked?

Jebacpis9 · July 2023

Hello web application also does not work.

I need urgent solution.

Jebacpis9 · July 2023

Hello Carol,

The problem is in TeamViewer.

**Third Party Product** works perfectly. no delay with the same applications.

any suggestions? I do not want to change to **Third Party Product**

reg,krzysztof

.Carol.fg. · July 2023

Hi @Jebacpis9 ,

I'm sorry to hear the web app also didn't work as expected.

I could not reproduce the issue on my side.

If you're receiving any specific error message, please send us a screenshot, or any further details of the issue, so we can try to investigate it further.

Also, did you create your account with a social platform (Google/Microsoft)?

👉 If yes, you may try deleting the account on your Windows device, and creating a new account direct with TeamViewer.

I'm looking forward to your feedback!

Best, Carol

Jebacpis9 · July 2023

as I wrote already. all work with **Third Party Product**. so problem on TeamViewer side.

I do not have any error . it works slow.

.Carol.fg. · July 2023

Hi @Jebacpis9 ,

I fear I may be misunderstanding the issue you're facing now.

When you say "it works slow", does this mean that you're now able to log in with your account, but the remote session itself is slow? Or the login into Teamviewer is now working, but it's very slow?

If the issue is inside the remote session, you can use the toolbar feature Optimize Speed to help you out. (Open the remote session and click View ➜ Quality ➜ Optimize Speed)

If the issue is on the login itself, please try following the steps previously provided.

Thanks again for your reply!

Best, Carol

Jebacpis9 · July 2023

hello,

Iam able to log in. the issue is inside the remote session. Optimised speed is chosen.

.Carol.fg. · July 2023

Hi @Jebacpis9 ,

Thanks for the clarification!

On the toolbar of the remote session, if you click Extras and Connection Info, you should be able to access some additional information as shown below: