How can we recover master account details like email used

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Sistec
Sistec Posts: 1

In our company we set up teamviewer with a Business License some time ago and the technician that set it up is no longer with us. The problem is we don't have records of what email account he used as master account.


We usually work with another account that has permissions to perform remote connections but when trying to access to user management and related functions it shows that we don't have permission to do so.


We tried to access the teamviewer service contract management website but it gives two errors:

Error 1-First it says that we need to Activate the client portal account and gives a link

Error 2-In the link to activate the client portal we fill the Invoice Number correctly and it shows a message that says that "Our contract is already activated and cannot be activated again, go to teamviewer service" and so we return to Error 1.


In the end, how can we recover or check the master account / email so we can access that account or change it from somewhere in the teamviewer website?

Best Answer

  • JenW
    JenW Posts: 1,002 Moderator
    Answer ✓
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    Hi @Sistec,

    Thank you for joining the TeamViewer Community! 🌍

    For security and privacy purposes, we are not able to assist you further in your investigation.

    As you know your invoice number, we invite you to give a call to our support team. With that information, they will be able to retrieve your customer account and help you further.

    Customer Support

    Wishing you a nice weekend ahead,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

Answers

  • JenW
    JenW Posts: 1,002 Moderator
    Answer ✓
    Options

    Hi @Sistec,

    Thank you for joining the TeamViewer Community! 🌍

    For security and privacy purposes, we are not able to assist you further in your investigation.

    As you know your invoice number, we invite you to give a call to our support team. With that information, they will be able to retrieve your customer account and help you further.

    Customer Support

    Wishing you a nice weekend ahead,

    Jen

    Modératrice Communauté Francophone / French Community Moderator