Hello! The recovery code for disabling two-factor authentication has been lost. The device used for…
Hi @Rahul6345,
Welcome to the TeamViewer Community!
As you cannot retrieve the recovery code, there are two possible options, according to your use case:
If you own a professional TeamViewer license:
If you are using the free version of TeamViewer:
📌 Please understand that MFA can not be deactivated by TeamViewer, and losing your recovery key will result in losing access to your TeamViewer account. Additionally, the TeamViewer Community uses the same TeamViewer account as you would use to log in to the Management Console or the TeamViewer application. Therefore, it affects all logins including TeamViewer Community.
💡 If you are planning to enable MFA on your TeamViewer account again, please know that we, TeamViewer, advise all users who use this feature to keep the recovery code in a secure place and print more than one copy of the recovery code.
If you have any concerns or questions, please feel free to ask them in the Community!
Best,
Jen