I purchased but I didn't get activation link???

WD5003
WD5003 Posts: 1

I purchased but I didn't get activation link???

Answers

  • SHWong
    SHWong Posts: 1
    edited December 2023

    Had received an email regarding the account activation email, but did not receive neither activation link email nor customer portal email. Unable to submit ticket due to free version and unable to contact support, may I know how do I solve this?

  • Akiho
    Akiho Posts: 1,205 Moderator
    edited December 2023

    Hi @WD5003 and @SHWong,

    Thank you for reaching out to us and welcome to the Community!

    To begin with, kindly double-check the spam folder of your email inbox to see if the purchase email goes there.

    If the purchase email that contains the activation link cannot be located in your email inbox, we would advise you to contact our support team directly via phone.


    In case you can find the activation link, here is the article that lists the activation procedure for all the TeamViewer licenses. Please select the TeamViewer license that you purchased to find a suitable activation process with your license: 📄License Activation Guides


    Hope you find this helpful.

    Kindly get back to the Community if you have any questions or concerns using TeamViewer!

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター