Hello!
I've attempted to activate my account, [removed per Community Guidelines] several times now, but i have not recieved the email in order to verify my account/device. Given I need to work with this, please rectify this as soon as possible.
I use TeamViewer for support of my brothers and sisters in other locations. Not a business but it has been a great tool.
With new upgrades and required login I have had very little success and for those that you are trying to help ... only get more frustrated with computers.
I have looked all over the web for a fix and so far nothing. Please advise.
new pc, win 11
have tried my id and got email, my sisters at sbcglobal.net nothing. looked in all folders.
Please advise.
When I try to add a trusted device, using my free personal account, TeamViewer says it will send me an email to verify. It never comes, and I'm stuck in Limbo.
Also, it thinks that the account is commercial and I only use it for friends and family. How do I get this resolved?
My email address is [removed per Community Guidelines]
Hi @baldeaux ,
Thanks for reaching out to our Community!
We thank you for your patience and understanding.
Best, Carol
Cannot confirm trusted device because I never receive the email. I checked my spam and junk folders and it is not there.
Thank you Ying_Q you solved my issue lightning fast.
Hi @PARiEss,
Can you please share the affected email address with me via Private Message? I will take a closer look into your case.
Best,
Ying_Q
Hi. I have a paid account. Not this one. I had to register with another account just to be able to post this question.
I do not receive confirmation emails to add device as trusted
Below is the message
"To ensure the continued security of your account, you need to first confirm this browser is a trusted device. We have sent you a confirmation email containing a device authorization link. If you don't receive this verification email within a reasonable amount of time, please check your junk or spam folder. Read further information about trusted devices."
I have tried to whitlisted the whole teamviewer domain in outlook, and the email is not in junk or spam folder. I have been searching for a solutions and read people with same issus but non of the steps seem to work with me.
Can you please contact me so i can whitelist my email adress or take necessary steps towards a solution.
Hi @dncdragon ,
Thanks for reaching out to our Community, and we're sorry o hear you're having difficulties receiving TeamViewer's trust device emails.
Have you tried adding the domain @teamviewer.com to your email server allowed list?
If not, please give it a try. If the issue persists, dm me your email account with the difficulty, so we can try to check your case internally.
Let us know how it goes, and if you need any further help. 🙋♀️
recently reinstalled windows on PC, and reinstalled Teamviewer Free edition, and when i sign in asks for email to confirm trusted device, waited over a month still have no received any emails from teamviewer to verify the device, have checked junk folders and all folders still fails to receive any email to confirm the PC.
