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JenW

Hi all,

We apologize for any inconvenience.

Our technicians have identified the issue, and a fix has been implemented.

We invite you to follow our status page to get more information: https://status.teamviewer.com

We thank you for your patience and understanding.

Best,

Jen

donVito

started few days ago

JenW

Hi @donVito,

Thank you for your comment.

Could you please restart TeamViewer, following this gif's instructions?

If the issue persists after the restart, please proceed to the complete uninstallation of TeamViewer from your device and install the latest version from our website.

Let us know how it goes!

Best,

Jen

baxenko

I have is same problem everyday

Jos_Bakker_1970

i get this message quite regularly on the remote Mac's i want to control, so i can not get in, even though it says the Mac is online. I live in Florida where it is very "normal" that internet goes offline every now and then. So whenever i am abroad in Europe, i can not get in, so have to ask someone to restart the app. Which is extremely annoying!!! The app should restart by itself when there is an error, or at least give an error code, so you can investigate the problem. Also tried to use the old interface, tried several other settings, but no joy! Please HELP! (it used to work fine for years!) Now am looking around for other apps doing the same thing as Teamviewer.

Jos_Bakker_1970

https://community.teamviewer.com/English/discussion/comment/151072#Comment_151072

any updates after this??? Apparently i am not the only one having this issue...🤨

baxenko

Any news?

Jos_Bakker_1970

still NO solution, OR reply from teamviewer. The problem persists.. almost every day, even after 15.51.6 update.

Teamviewer team> WAKE UP!!!

EV99

Hi,

I am getting the same error, can you advice on a fix please?

jackava1423432

same issue i'm facing