New user not receiving activation email

Allan182 · 2024-02-08T12:21:32+00:00

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Hi all,

I am a User Administrator on our licensed version of TeamViewer.

I've added a new user into our account however he isn't receiving the email to activate his account. I've ran a trace on his inbox and the email isn't coming in to rule out a transport rule blocking the email.

Has anyone encountered this issue before?

Allan

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Paul_1234

did this ever get resolved? I have the exact same issue. I've deleted the user tried again with no luck

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