New user not receiving activation email

Allan182
Allan182 Posts: 1
in Account

Hi all,

I am a User Administrator on our licensed version of TeamViewer.

I've added a new user into our account however he isn't receiving the email to activate his account. I've ran a trace on his inbox and the email isn't coming in to rule out a transport rule blocking the email.

Has anyone encountered this issue before?

Allan

Comments

  • Paul_1234
    Paul_1234 Posts: 1

    did this ever get resolved? I have the exact same issue. I've deleted the user tried again with no luck

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