Getting the strangest error message - "dummy error message"

JungleJim
JungleJim Posts: 5 ✭✭
edited March 27 in Account

Hi,

I downloaded the newest version of Team-viewer and when I try login, I get this error message: "dummy error message".

See the attached screen shot

Thanks,

JJ


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Answers

  • Ying_Q
    Ying_Q Posts: 2,579 Moderator

    Hi @JungleJim,

    Welcome to the TeamViewer Community! I am sorry for this situation happened.

    Can I ask you to restart TeamViewer services as the Gif shows, and then start TeamViewer and see if you can sign in to the TeamViewer account successfully this time.

    Let me know if restarting TeamViewer services helps in your situation.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • JungleJim
    JungleJim Posts: 5 ✭✭

    Hi Ying_Q,

    I'm not using the TeamViewer Services i.e. there is no Teamviewer services running.

    I'm using the "run once" like I always have.

  • Ying_Q
    Ying_Q Posts: 2,579 Moderator

    HI @JungleJim,

    Thank you for the quick reply!

    Good to know that you are using a run-only version of TeamViewer!

    In this case, may I ask you to check if you downloaded TeamViewer from the TeamViewer homepage and kindly try again to have a fresh download then run TeamViewer.

    Also, please share the TeamViewer version you are using. I would like to double-check the TeamViewer version for use.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • JungleJim
    JungleJim Posts: 5 ✭✭

    Hi @Ying_Q,

    I downloaded it from the Teamviewer website.

    It seems to be version 15.50.5.0

  • JungleJim
    JungleJim Posts: 5 ✭✭

    Can anyone perhaps explain what "Dummy Error Message" means and how to fix it?

  • Thierry_
    Thierry_ Posts: 1 Newbie

    Hello, same problem.

    Last version installed. Stopping the service doesn't help.