Error logging into the remote desktop client

ifcumber

I am getting the following error "The security code is invalid or expired. Please try again." when trying to log in to the remote desktop client. Oddly enough, the security code works when I log into the website.

Ying_Q

Hi @ifcumber,

Thank you for contacting us for help!

Did you get the error message when you used the verification code from the Two Factor Authentication(TFA) app linked with your TeamViewer account? Please note that the verification code usually comes with an expiration, like 30 seconds or under a minute. If the verification code expires, please wait for the TFA app to generate a new code and use the latest verification code for account sign-in please.

Let me know if the information about TFA helps. If the issue is about something else, simply share more information with me and I will take a closer look.

Best,

Ying_Q

ifcumber

Hi @Ying_Q,

I'm aware of the time expiration that's why I mentioned that it worked for the website but not the remote desktop client. I've added the code with plenty of time to spare. Any other thoughts?

Ying_Q

Hi @ifcumber,

Thank you for getting back to me quickly!

Can you kindly share the screenshots of the error message and the login screen on the TeamViewer client, please? I would need a bit more information to identify the actual issue.

Best,

Ying_Q