OS patch deployment errors handling

giorgiolun
giorgiolun Posts: 6
in Monitoring & Asset Management

Hi all!

I've tried to search into kb and support forum but I can't find the answer.

If there is documentation about this I would ask you to link it.

I am interested in Remote Management service but I would like to know how the user can handle any errors triggered by the deployment of os updates launched through the remote management feature.
And if any Windows update/patch requires user input how is it notified into Remote Management console section?

Thanks all!

Best Answer

  • JessicaT
    JessicaT Posts: 4 Staff member 🤠
    Answer ✓

    Hi @giorgiolun,

    There are some patches we cannot deploy remotely, for example where user input is required, but we do still notify you that they are missing in the UI so they be deployed from the device.

    Also you are correct, currently patch deployment history isn't available in the user interface and is currently only visible via reports, however, the team are working on also making this visible in the coming months so you can expect to see it there in the near future.

    Any other questions please don't hesitate to reach out,

    Jessica Thomson - Product Owner, Asset Management

Answers

  • Ying_Q
    Ying_Q Posts: 2,707 Moderator ☑

    Hello @giorgiolun

    Welcome to the TeamViewer Community! We have recently moved the knowledge-based articles to the TeamViewer Support page - https://www.teamviewer.com/en/global/support/customer-support/ . Feel free to check out the articles on the support page.

    As I am not an expert in Remote Management, the relevant articles I found from the article pool are listed below:

    Kindly take a look and check if the articles are helpful in your case! Hope to hear the feedback and update from you too.

    Wish you a great weekend!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • giorgiolun
    giorgiolun Posts: 6

    Thank you very much, unfortunately I did not find an answer to my specific questions.
    Reading this article
    https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-management/teamviewer-asset-management/deploying-missing-patches-and-new-software/
    I have another doubt:
    the patch deployment results do not show up on the console but only in a detailed report via email?

  • JessicaT
    JessicaT Posts: 4 Staff member 🤠
    Answer ✓

    Hi @giorgiolun,

    There are some patches we cannot deploy remotely, for example where user input is required, but we do still notify you that they are missing in the UI so they be deployed from the device.

    Also you are correct, currently patch deployment history isn't available in the user interface and is currently only visible via reports, however, the team are working on also making this visible in the coming months so you can expect to see it there in the near future.

    Any other questions please don't hesitate to reach out,

    Jessica Thomson - Product Owner, Asset Management

  • giorgiolun
    giorgiolun Posts: 6

    Thankyou!

    So the updates that requires user input can't be remotely launched and those that requires a system reboot?

    And if a remotely launched update can't be completed due to seme errors, I can know about the errors on the email report?

    Thanks

  • giorgiolun
    giorgiolun Posts: 6

    Can someone answer, please?

    Thankyou

  • giorgiolun
    giorgiolun Posts: 6

    Hi all!

    Someone can answers to these doubts?

    Assuming that the updates that requires user input can't be remotely launched, is the same for updates that requires system reboot?

    If a remote launched update can't be completed due to some errors or any inconvenice, I will know about the errors/fails on the email report?

    Thanks

  • giorgiolun
    giorgiolun Posts: 6

    Hi all!

    I retry.

    Someone can answers to the doubts of previuos message?

    Thanks

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