Specific user is not getting any verification emails from TeamViewer.

NSLCHS1908

Hi,

We have recently added a new user to our management console. When we try to login with the account, we have to verify from an email that we never get.

We have whitelisted teamviewer.com in the spam-filter and on the specific user account.

Akiho

Hi @NSLCHS1908,
Welcome to the TeamViewer Community!

Thanks for whitelisting teamviewer.com on your email server system and we're sorry to hear about your experience with TeamViewer.

It can be that the reception of trusted device emails may have some delays. Please give it another try and we advise you to double-check the spam and junk folder. If the issue persists, we would advise you to contact our support team directly for faster support.

Thanks in advance for your understanding.

Best,

Akiho