Free vs Premium when it comes to access to client device
Hello all...I am not new to Remote options with TeamViewer, but I am new to having my own account with TeamViewer. I have always used a Premium account through my company, but, I want to have my own account to start building my own clientele. My company is on board with this scenario, so I am not going behind their back in any way. I set up a FREE account to see what options I can manage on my own and I ran into a small dilemma that I am hoping someone can help me with.
When I try to remote into a client's device using the FREE account, I receive a message stating that the client needs to update their QuickSupport app. If I immediately try to remote in with the Premium account (through my company), there are zero issues.
Is this strictly the difference between the FREE and Premium accounts? Or, does it have to do with the Premium account being older?
AND...when I purchase my own account after the trial period, do I need to buy a Premium business account or will a TeamViewer Remote Access for a Single User suffice so that I no longer get that message?
