Regarding license subscription issue

channaveer

Hi, We purchased a single-user subscription of TeamViewer, and the email ID is [removed per Community Guidelines]. The Invoice number is [removed per Community Guidelines]. However, it's still showing free, and I am not able to access and add devices.

Akiho

Hi @channaveer,

Thank you for reaching out to the Community, and we are sorry to hear about the inconvenience with the onboarding process. 

Please know that activating the TeamViewer license is required after purchasing it. 

Could you please check your email inbox, including the spam folder, to locate the activation link in the purchase email from TeamViewer?

• Once you confirm the activation links, you can take the activation procedures for your TeamViewer account. Please check the following article and select the licence type you have purchased to find suitable procedures: License Activation Guides
• Should you have any issues locating the activation link, please contact our support team for further assistance.

Hope you find this helpful.

Please keep us updated on how this goes.

Best,

Akiho

P.S. We do not allow the upload of personal information to this forum in order to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.

channaveer

Hi @Akiho

i didn't get any email for Activation. i have sent an email also as below..

Dear TeamViewer Support Team,

I hope this message finds you well.

I am writing to clarify and resolve an issue regarding the subscription associated with our company, [Removed as per Community Guidelines]. Last year, we purchased a TeamViewer license under the email [Removed as per Community Guidelines]. However, this year we decided to switch to a different account for our subscription management, specifically [Removed as per Community Guidelines].
To facilitate this change, I created a new TeamViewer account using the email [Removed as per Community Guidelines] and completed the payment for the subscription as per the instructions sent to me. The invoice for this payment is [Removed as per Community Guidelines].
When we reached out to your customer service team, we were informed that the subscription had been extended on the [Removed as per Community Guidelines] account. However, upon reviewing the subscription details, we found that the extension has not been reflected. Additionally, when we checked the [Removed as per Community Guidelines] account, the subscription details are visible, but we would like to confirm that the license is properly activated on this new account.
Could you kindly look into this matter and ensure that the subscription is transferred and activated on the [Removed as per Community Guidelines] account as requested? We would appreciate your prompt assistance in resolving this matter.

Thank you for your attention to this issue, and I look forward to your confirmation and assistance.

Best regards,
Channaveer
[Removed as per Community Guidelines]