How to activate remote access account

andrew1985_
andrew1985_ Posts: 3
in Account

How to activate remote access account

Answers

  • Akiho
    Akiho Posts: 1,382 Moderator ☑

    Hi @andrew1985_

    Thank you for reaching out to the Community. 

    An activation link is required to activate the Remote Access license. Could you please check your email inbox, including the spam folder, to locate the activation link in the purchase email from TeamViewer?

    • Once you confirm the activation link, you can take the activation procedures for your TeamViewer account. Please check the following article for the procedures: Activate and set up your Remote Access license
    • Please contact our support team for further assistance if you have any issues locating the activation link.

    Hope you find this helpful.

    If there is any misunderstanding, kindly correct us with more information about your case.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • andrew1985_
    andrew1985_ Posts: 3

    Thank you for your prompt reply. I have sorted it out. I already had an account and I had to simply go in and reset the passwords and add my home computer again as a trustee device so it would be recognised remotely.

    Cheers

  • andrew1985_
    andrew1985_ Posts: 3

    PS. I didn’t receive an activation code because I already had an account. I had to reset my account.

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