Add new user in the console management

kvae

Today I can't add new users, because I always get the message that 'this e-mail all ready exist' and this is not true. How can I solve this. I need to add two new accounts.

Valeria2

Hello @kvae,

Thank you for posting in our Community!

If you are trying to add new users, but you´re receiving the message 'this e-mail already exist', for sure this account is already registered as a valid TeamViewer account. In this case, please use the option Add existing account, by entering in your Management Console and following the steps below:

For more details, please click on the following link:

How to add existing users

Please try and keep us posted on the results,

All the best,

Valeria

kvae

thx for the info. I found this also but I didn't work with his normal email address. I've used an alias to solve.

Anyway, thxfor your answer. It would be great if we could find the used e-mail address to avoid these kind of things.

Valeria2

Hello @kvae,

Thank you for your reply.

We´re sorry the solution proposed did not help. It could be that these accounts are already associated with another license (old license).

Since your comment indicates that you have an active license, we suggest contacting our support team to explain your case and request. They are the right team for this type of case (please be prepared with the invoice or customer number to speed up response times).

Please keep us posted on the results, and don´t hesitate to return; we are here to assist you in any way we can.

Have a nice day!

Valeria