I want to cancel my membership.

ONERKIMYA

I reached the sales team, but he gave me an e-mail address and said write here. I logged in to my membership page, but there is never a membership cancellation section there.
I have been trying for days and no one is returning. But when there is a purchase, everyone calls 5 times a day. This is unfair. Please really help me for the cancellation of my membership. Because I only have 2 days left.

Ying_Q

Hi @ONERKIMYA,

We are sorry to hear you want to cancel the TeamViewer order. The cancellation requests will be going through the TeamViewer Support Team in written form. Can you visit the TeamViewer Support Page and raise a support ticket about the cancellation request please. To learn more about TeamViewer subscription, the Knowledge-Based article - All about subscription is available for you. Hope you find the information helps you!

Best,

Ying_Q

ONERKIMYA

Dear Ying_Q

I'm on the page you mentioned. But I can't access the B.5.1 cancellation format.

It should not be so difficult to cancel. Can you forward us this text? How should we write this cancellation letter.

B.5.4. Termination notice

Termination notice, including the notification of non-renewal of Subscription pursuant to sec. B.5.1, must be submitted in text form (by signed letter, telefax or email) or orally, provided the termination is subsequently acknowledged by the other party in text form.

Customer shall address its termination notice to TeamViewer Germany GmbH, Bahnhofsplatz 2, 73033 Göppingen, Germany, or by email to contact@teamviewer.com. Alternatively, Customer may submit a support request, or use the subscription management function (if available) in the customer portal provided by TeamViewer under the link https://www.teamviewer.com/en/customer-support/.

TeamViewer may also terminate a Contract by means of a respective notification within the Software. 

Ying_Q

Hi @ONERKIMYA,

Please check your private message inbox. Thank you!

Best,

Ying_Q

ONERKIMYA

There are no new notifications in my private message box.

ONERKIMYA

pr

ONERKIMYA

This is my bill from last year. I have all my information here.

Ying_Q

Hi @ONERKIMYA,

Thank you for leaving the update comments! Please check again my message.

Best,

Ying

ONERKIMYA

Did you receive my private messages?Hello, we have been forwarding mail since January 2nd. The previous day and yesterday we tried to reach in every way, and again an automatic message comes back. There is no real feedback. Today or tomorrow our invoice will be automatically updated, what will happen then? Will they cancel the updated invoice?
There are so many complaints about this on the internet. I wish your team would enter and read it.
There are many ways and people who help when selling or upgrading packages. But in terms of cancellation, we just have to create a ticket and wait. and I don't want to think about it, but since this behavior is done to many people, you make people think that it is done on purpose. this is very sad.
I demand that my membership be canceled as quickly as possible.

Ying_Q

Hi @ONERKIMYA,

I am so sorry for my misleading comment!

Please check your PM inbox for the following conversation.

Thank you for your understanding!

Best,

Ying_Q

ONERKIMYA

What is the PM box. Look, now I'm calling by phone again, but I want to be connected to the accounting department. It says it's out of office hours. It says please find out the working hours and call. but it does not even say that we work during these hours. But after 2 seconds I dial to connect to the sales team and the sales team responds immediately. Is this normal for you?
But when it comes to canceling, I can only send an e-mail somewhere and automatic messages come as an answer. I can't find a real interlocutor. It's not fair.

I want to cancel my membership. How else can I explain this wrong.

Ying_Q

Hi @ONERKIMYA,

Please check your TeamViewer Community Private Message inbox for the following conversation.

We understand your request to cancel the TeamViewer subscription. The TeamViewer Support Team and us are here to help. The Support Team will contact you about the cancellation request accordingly. At the same time, we also ask for your patience and understanding in getting a response from the Support Team, as our global team has different working hours across each region.

Best,

Ying_Q