TeamViewer will not verify my PC so I cannot use the product

tspnyc · 2025-06-20T01:10:16+00:00

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I downloaded the free version so I can help a man in his 90s who cannot find files on his PC, but I keep getting the verification code from Microsoft Verification and putting it in the boxes, and keep being told TeamViewer cannot verify my device. It is an HP tower with Windows 11.

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Chisa_R

Hi @tspnyc

Thank you for your post! 😊

From what you've shared, I understand that you're trying to connect from your PC (an HP tower running Windows 11) to your end-user's PC using TeamViewer.

To help you better, I just need to clarify a couple of things:

Does the issue happen when you're trying to log in to your TeamViewer account?
You mentioned getting a verification code from Microsoft—does that mean you're using two-factor authentication (2FA) to add your device as a trusted one?

If it's something different, could you let me know exactly when the issue comes up?

Looking forward to your reply! 🌸

Chisa