Remote support just got smarter. With TeamViewer Intelligence, you can now harness the power of AI to work faster, document better, and troubleshoot like a pro. Meet your new AI assistants: Session Insights and TeamViewer CoPilot.
Session Insights: Let AI handle the documentation
Tired of writing session notes? Session Insights automatically generates summaries of your remote support sessions, so you can focus on solving problems, not writing reports.
What it does:
- Creates AI-generated summaries of each session
- Helps with handover, compliance, and customer transparency
- Saves time and improves collaboration across your team
You can enable summaries for:
- Outgoing connections (e.g., when you support external users)
- Incoming connections (e.g., when others support your managed devices)
Summaries are available in the Automation & Insights section and can be exported or integrated into platforms like ServiceNow or Salesforce.
Pro tip: Define who gets summaries and for which devices using roles and policies.
TeamViewer CoPilot: Your AI-powered troubleshooting partner
TeamViewer CoPilot is like having a tech-savvy assistant in every session. It analyses real-time system data from the remote device and gives you tailored suggestions to fix issues—fast.
What it helps with:
- Diagnosing slow performance, crashes, connectivity issues, and more
- Understanding complex system data in plain language
- Asking follow-up questions in a conversational interface (like ChatGPT)
Just start a remote session, click the CoPilot button, and describe the issue. CoPilot will analyse the device and guide you through the fix.
Pro tip: You can even send screenshots or ask general IT questions, not just device-specific ones.
AI credits: Simple and flexible
Both features are part of the TeamViewer Intelligence suite and use a credit-based model:
- Business: 5
- Premium: 10
- Corporate: 15
- Tensor: 50
Each session using AI features consumes one credit. Need more? You can purchase additional credits in the customer portal via https://service.teamviewer.com/
Ready to boost your support game?
With Session Insights and TeamViewer CoPilot, you’ll spend less time documenting and more time solving.Have you tried it already? We’re all ears!
Share your experience with TeamViewer Intelligence in the comments section below. Your feedback helps us shape the next generation of smart support tools.
Watch it in action
Want to see how it all works? Check out our short video walkthrough showcasing how Session Insights and TeamViewer CoPilot can transform your support workflow—from smarter documentation to faster troubleshooting.
