Enjoy the Best Connection Possible with TeamViewer 12’s Intelligent Connections Setup

Jeremy Posts: 106 Staff member 🤠
edited April 27 in Blog


Internet connection speeds can vary vastly between urban and rural areas, not to mention worldwide. How can we get the best possible connection between remote devices nevertheless?

One of TeamViewer’s main goals is to enable our users to remote control any device that is connected to the internet – no matter if the connection is at cyberspeed or snail’s pace.

The same goes for the connected devices themselves.

It shouldn’t be crucial whether a high-end, middleclass or outdated device is used.

For example, imagine IT professional George, working from a New York tech support office with a 13Mb/s internet connection and a high-end desktop PC, who wants to provide support to Amy who’s living in Tucson, AZ with a 2Mb/s connection, sitting in front of her laptop she bought back in 2006.

If there was no adaption at all and TeamViewer used all of its huge capacities, Amy’s laptop with its poor internet connection would be completely overstrained.

As a result, George wouldn’t be able to do his work due to ridiculous lag and latency.

Along with that, Amy would be disappointed while her computer issues are still not resolved.

However, thanks to the Intelligent Connections Setup, he’ll be able to work seamlessly while TeamViewer still ensures the best usage of Amy’s bandwidth and both are happy.

The thing is, when establishing a connection between two devices, the one with the worse preconditions sets the limits for both of them.

But how does TeamViewer guarantee a stable connection that makes best use of those preconditions?

How Intelligent Connections Setup Gets the Best Out of Your Remote Session

Whenever you connect to a remote device, TeamViewer adapts the amount of data that is transferred between the devices.

To do that, it first has to check what is there to work with.

Important factors that come into play here are, for example:

  • Limitation of CPU usage
  • Use of different scaling algorithms for appropriate scaling ratios
  • The network connection

The speed with which TeamViewer does that check and the adaptions going along with it are the main improvement for this feature in version 12.

Connect with the Community

With the improved Intelligent Connections Setup, we want to ensure that you get the best experience possible in remote control.

We’re eager to hear your feedback, so take the opportunity and tell us what you think.

What are your experiences when providing support to customers with a bad connection or an outdated device? Tell us a story in the comment section below!

TeamViewer Quality Assurance Engineer