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IoT Remote AppControl solution and Synology NAS boxes

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Answers

  • Hi everyone, Hi @_Andreas_ ,

    Does anyone know if the Teamviewer client now works on Mac ?

    Everything is installed correctly on mine but the client does'nt launch.

    Thanks.
    Patrick

  • mircea_c
    mircea_c Posts: 87 Staff

    Hi @PatrickMignon 

    For now, is not working to connect from a MacOS to a Synology device.

    Regards,

    Mircea

     

    Tech Support IoT

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  • When will macOS be supported?

  • mircea_c
    mircea_c Posts: 87 Staff

    Hi @raptile

    Unfortunately, for the moment, we do not have an ETA for the MacOS support.

    Regards,

    Mircea

    Tech Support IoT

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  • MrNew666
    MrNew666 Posts: 1

    hi @PatrickG 

    I have the following problem when connecting thru Teamviewer to my NAS DS220+.

    I have installed TEamviewer on NAS and successfully established the connection thru Teamviewer client to the NAS. But there is a security issue poping up when connection (see pic below), that says that the name on the certificate in invalid or does not match the name of the site. I assume this means that the connection is not secure when connecting thru teamviewer because of the issue with certificate. My certificate installed on NAS is valid and issued by Lets Encrypt. I can actually connect, by its not secure. Would appreciate if you could help me make the connecton secure.

    Can u pls furnish me with the solution what to do in order to pass this certificate issue successfully? thx

    Regards

    Simon

    certificate problem 

    certificate problem backup image 

  • On my Synology DS215+ dith DSM version DSM 6.2.3-25426 Update 2, TeamViewer doesn't work.
    It has never worked.

    When I run it, it shows a blank little window wi no links or button except for the "Third party licenses" and "www.teamviewer.com" links on the bottom.


     

  • mircea_c
    mircea_c Posts: 87 Staff

    Hi @OnSite 

    I forwarded your issue to my colleagues from support.

    They will get in contact with your for further checkups

    Regards,

    Mircea

     

    Tech Support IoT

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  • mircea_c
    mircea_c Posts: 87 Staff

    Hi  @MrNew666 

    I forwarded your issue to my colleagues.

    They will get in touch with you for more details.

    Regards,

    Mircea

    Tech Support IoT

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  • mahisri
    mahisri Posts: 2 Newbie

    Any ideas on how to fix this? It used to work but presents blank screen after update:


  • mircea_c
    mircea_c Posts: 87 Staff

    Hi @mahisri

    The device is assigned to your account or because the interface is not loading you were not able to do it? I am asking this because if is not assigned you can try like a quick fix if it is possible via the “Nearby contacts and devices” function for adding the device.

    On some devices it seems that the Agent interface is not loading, we are aware and trying to fix it.

    Regards,

    Tech Support IoT

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