Teaviewer keeps logging out of account

For the last few days, Teamviewer has logged me out of the account when using the software, and when I try to put in my password and log back in, it just sits there and I have to exit completely out of Teamviewer, restart it, in order to log in to the account.

As well, because I thought there was a glitch, I uninstalled and reinstalled Teamviewer, only to have it continue with the problem, but now, it is showing as a Trial account, and I have no idea how to connect it to our business License. I click on Already a Customer and nothing happens.

I can't get ahold of anyone at Teamviewer, do they even have anyone that helps? Does anyone have any answers or can someone assist me, please?

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JoeDrummer

I've started having this issue in version 15.6 on Windows.

mkoohim

I also have the same problem (15.61.3) and contact with the Teamviewr support but they don't reply! It is really annoying and inefficient!

Kryptekk

i'm on 15.52.3 and all 10 of my machines are doing this. most of them are mac...but when i go work in the office trying to connect back to another sites machines...they've already signed out and even though they show up in the list, i can no longer access them. Someone from the other side has to sign into the machine, sign into teamviewer and then i'm able to re-control the machine. It's been happening with almost all V15 versions for me.

xippo

Hello guys,

I maybe found out how to "fix it"

First you need to use Server ID (right-click on icon -> About TV)

Second you need to set personal password. (Setting -> Advanced -> personal password)

Hope it helps

JSS51

I as well. I purchased a new Dell Windows 11 Home Edition Laptop and with version 15.40.8 of Teamviewer installed it signs out after 1 -7 days normally. My other older windows laptop with TV 15.40.8 run well.

At times when I go to connect to this device via Team Viewer it shows Teamviewer is up and running but I also get this error when trying to connect to this new Dell Windows 11 Home Edition Laptop:

Error No Connection to Partner! Partner did not connect to router. Error Code WaitforConnectfailed

Thales

Same here. I'm still using 13.2.36224. This problem has bothering me for many years...

Hanuboy

Same here. It's been several years with the same problem. Mac OS Mojave. TeamViewer Version: 15.27.3

BastianAndre

Also experiencing this loggout on Ubuntu 20.04 with TeamViewer Host 15.27.3

Still no update on this? :(

Duy194

I recently installed on my new PC and had same issue

After trying to connect again couple times, teamviewer is shutdown by itself.

Can anyone advise what to do?

thesourcehim

I have the same problem with 15.20.6 linux version.

walkermacy

I'm using the current version (15.19.5) and this is happening repeatedly on two different computers (both Windows). I had this problem way back on v13, as did the OP, then it went away for a really long time, and now it's back again. It's incredibly annoying to deal with when it's happening every other day. Really wish they would FIX THIS for good.

BradOZ

having the same problem on windows with v15

Anguel

On one PC I have the same problem, it occurred under v14 and now under v15.

Very annoying...

GerZah

Huh. Since I posted my reply about a week ago, mentioning that I was using version 14.1.something for Mac, there seems to have been an update – as I'm typing this, it's version 14.2.2558, dated March 12th.

And what can I tell you: Currently, when checking on a daily basis, there doesn't seem to be an automatic logout from my address book anymore. Should version 14.2 be the salvation we've all been longing for?

isanchez031

Same thing has been happening to me with 13.2. The 13.1 link is not working anymore. Does someone have an updated link?

Alan111S

An update for all you people.

I'm still using Version 13.1 and am not planning on updating until I hear this issue has been resolved. It would be good if some of you who were afflicted by this issue could post back to say whether it has been resolved in later versions. If nothing is posted, I suppose I will have to update and test it myself!

GerZah

Same here, with TeamViewer 14.1.18533 (but also with various versions before) for Mac running Mojave (MacOS 14.4). … Astonishingly enough: I have the same version running on two different Macs, one running Mojave, one running High Sierra (MacOS 14.3), and neither of them shows this issue.

So I was thinking about completely uninstalling TeamViewer and installing it from scratch. I actually tried to do so, but perhaps I forgot some files or it simply didn't help: Same as before, each and every day my TeamViewer is logged out from its address book.

Nathan-

Same for me on Mac

on Teamviewer 13.26558

support_britton

Same thing happens to me. Every morning my teamviewer account gets logged out and i have to restart teamviewer to be able to log back in. This is very counter prodictuve when I have to do tech support quickly

dterrot

Thanks DialM043

Alan111S

Thanks @DialM043. I should have re-read the thread. To be honest, when you said that you 'managed to get support to assist you', I assumed that meant you weren't a paying customer. Anyway, I think it's just frustrating that we haven't had any updates from Teamviewer.

DialM043

@dterrotI found this link for older versions of the software for other Operating Systems. I hope this helps.

https://www.teamviewer.com/en/download/old-versions.aspx

DialM043

@Alan111S, I am the one who posted this message and contacted Teamviewer Support over this issue. I have a paid account and I posted their response to me in this thread (third post in).

They ARE aware of this issue and for the time being their workaround is to uninstall version 13.2 and install version 13.1 and uncheck automatic updates of the software. This has resolved the issue for me, and others here.

And I agree, it is frustrating, but until Teamviewer resolves it, at least the workaround works. At least they are working on fixing the glitch in Version 13.2, or so they say.

Alan111S

I think it would be really useful if someone with a paid TeamViewer account could put in a support call. There are 31 MeToo! s registered for this issue but not one single reply from anyone at TeamViewer. Basically, we have no idea if they even know that an issue exists, let alone whether they are attempting to fix it.

I tried to report this myself but was told that TeamViewer won't talk to me as I'm not a paid subscriber and that they are not aware of this issue, although I did that when the issue first started happening.

So, tlamming, if everyone at your company is having this problem, that implies you have a commercial account and that Teamviewer might listen to you !

tlamming

everyone at my company is also having this problem with version 13.2.14327

Any fixes to this yet?

dterrot

I have this problem on v13.2 on my Mac, please can you post v13.1 for Mac as the supplied link apears to be for windows.

ivn

Same problem here. It seems teamviewer logs out every time I connect with RDP to my PC where teamviewer is installed and logged in.

So I've got back to 13.1 and it works just fine.

Hixon

Why is this issue still ongoing? Its causing major productivity issues throughout our business.

hardtopjeep02

Went back to 13.1. No further issues.

Michael2018

If you get this issue and are on a terminal server teamviewer will sign you out and you get the sign in glitch where you can't type the password etc..

Issue also occurs when using software like RDPLUS and other software that allows concurrent users logged into a pc.

Short term work around was to end the teamviewer process, end the teamviewer service then run teamviewer again.