How do Pilot licenses compare to the channels in Teamviewer? Can anyone use them, so long as the simultaneous connections do not exceed the number of "technicians" in the account?
I must say that it's disapointing to see that TeamViewer is moving away from the channel model to aligning licenses with the technicians themselves. I can imagine quite a few of our users would find this feature useful for our remote support but I can't justify licensing them all. Can you consider creating a license package that runs like the channels do so that any agent can utilise the Pilot feature?
The channel usage model of TeamViewer is what makes it such a great solution and I would like to see this applied to Pilot as well.
Hi,
Pilot is totally idependent from the TeamViewer concurrent licensing / channel based model. It is based on named user licensing. This means a Pilot technician is bond to a specific account. So each account that wants to use TeamViewer Pilot within a company must have a Pilot technician assigned to his account.
Let me know if you have any further questions.
Best
Friederike
