Integrate TeamViewer with Salesforce Contact object.

chandu

Hi All, I am in the process of integrating TMV with salesforce. I can use the Teamviewer app in salesfroce but its tightly integrating with CASE object. but my requirement is to integrate with Contact object. Can you please through some light on this. Do I need to create my own object in salesforce? Please share some examples or steps. thanks for your help.  

 

Thanks Chandu  

apapakostas

Dear Chandu,

In the current integration, it is only possible to use TeamViewer through the Service console (in the Cases screen). The steps on how you can configure the TV objects can be found at

https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000WImC0UAL

Adding support for TV through the 'Contacts' and 'Accounts' screens is in our Backlog and we're working to deliver this in the next update of the integration. We cannot share an ETA at this point though. 

Kind Regards

 

jmw1

hello, the link is no more available, it would be great i could have it

https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000WImC0UAL

 

apapakostas

Hi,

Since the last message here, we have now launched new updates of the TeamViewer integration app that supports Contacts, Accounts, Leads and Opportunities on top of Cases objects in both Service and Sales clouds and in Classic and LX mode. 

The latest version is 2.3. You can find details on the AppExchange listing at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EFmSYUA1 

 

jmw1

Yes, i know, but the link to download the 2.3 pdf is broken and i need it to configure my TV in service cloud

apapakostas

https://appexchange.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000d1It1UAE

jmw1

Thanks, have Nice day