teamviewer.com link icon
or
Ask The Community

A Comunidade TeamViewer chega ao Brasil 🎉


Check out our brand-new Portuguese Community 👉 here 👈.

Microphone won't unmute

When I start a meeting microphone is muted.

When I click to unmute, as I have always done, it will not.

I have found that if I go into settings and mute the speakers, the mic works!

But, of course, as soon as I unmute the speakers the microphone becomes muted again.

Comments

  • SofiaPavl
    SofiaPavl Posts: 7 Staff member 🤠

    Hi @TedLawrence ,

    Thanks for reaching us and for the detailed explanation!

    We performed some tests but were not able to reproduce this issue, the microphone can be muted and unmuted as expected - can you let us know what platform OS version, and what application version number you are using, to further investigate this?

    Thank you!

    Best regards,

    Sofia

    Product Owner TeamViewer Meeting

    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.

  • Ver 15.1.4543 BL on Windows 10 (latest update).

    Have set Mike and Sound to standard communications.

    Have reinstalled Blizz.

    Mike works fine in other apps, and in Blizz but only if speaker is muted.

  • SofiaPavl
    SofiaPavl Posts: 7 Staff member 🤠

    Thank you @TedLawrence,

    May I ask a few more questions:

    There are 2 buttons where you can activate the microphone: in the command bar and also in the participant list on your account picture/video. Can you please try with both ways and let us know if both lead to the same result (i.e. mic doesn't work)?

    Secondly, can you please verify if the microphone icon changes to green when you click to unmute the mic (but no audio is available), or if it stays red?

    Finally, can you send us the log files through the feedback link on the app (please indicate your name (TedLawrence) on the comments section) for us to check also?

    Cheers,

    Sofia

    Product Owner TeamViewer Meeting

    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.

  • tval
    tval Posts: 1 Newbie
    edited January 7

    I am having this same issue on TiemViewer Meeting. If I mute my headphone, then my microphone will unmute and vice versa. There are 2 buttons to activate the microphone--each one will instantly re-mute if i tap them. This did not happen until I used the new team viewer meeting app.